Senior Program Director

united & empowered care inc; Hampton (VA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Vision insurance

Sign-on bonus

Job summary

United & Empowered Care Inc. is seeking a Quality Assurance Programming Assistant to support HR and QA teams with day-to-day tasks, documentation, and client information handling.

The role involves recruitment assistance, onboarding coordination, and maintaining accurate employee records while ensuring confidentiality and compliance across programs.

Qualifications

• High school diploma or GED required.
• Some college or HR/administrative training is a plus.
• At least 2 years of HR, administrative, quality assurance, or related experience preferred.

Responsibilities

• Assist with recruitment: monitor job boards, review applications, schedule interviews.
• Coordinate onboarding and orientation for new employees.
• Maintain employee files and ensure required documentation is complete and up to date.
• Receive and process required monthly client paperwork by deadlines.
• Review client and program documents for accuracy and compliance.
• Prepare reports identifying missing or incomplete documentation for follow-up.
• Support HR, QA, and office operations by organizing files and assisting with audits.

Skills

HR support

Administrative support

Detail oriented

Communication

Education

High school diploma or GED

Some college or HR/administrative training

Tools

Microsoft Excel

HR software

Job description

NEW HIRE SIGN-ON BONUS:
$250 AFTER 90 DAYS
Additional $250 AFTER 6 MONTHS

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Vision insurance

The Quality Assurance Programming Assistant will support both the HR and Quality Assurance departments and assist with the office's day-to-day needs. This position requires someone who is organized, dependable, detail-oriented, and comfortable working with both employee and client information.

Typical Day

• Assist with recruiting by monitoring job boards, reviewing and processing applications, scheduling interviews, and maintaining applicant records.
• Conduct residential visits
• Schedule and conduct interviews and submit required recruitment reports.
• Coordinate onboarding and orientation for new employees.
• Maintain employee files and make sure required documentation is complete and up to date.
• Receive required monthly client paperwork by established deadlines.
• Review client and program documentation for accuracy, completeness, required signatures, and compliance.
• Prepare reports identifying missing or incomplete documentation for follow-up.
• Assist with routine file audits and prepare files for licensing reviews, accreditation, and external audits.
• Maintain spreadsheets used to track HR, training, quality assurance, and compliance information.
• Assist with organizing, maintaining, and purging files as needed.
• Answer phones, greet visitors, and assist with the daily flow of the office.
• Maintain confidentiality when working with employee, client, and company information.
• Complete other duties as needed to support HR, Quality Assurance, and overall office operations.

Education & Experience

• High school diploma or GED required.
• Some college or additional HR/administrative training is a plus.
• At least 2 years of HR, administrative, quality assurance, or related experience preferred.