Senior Program Coordinator

Rutgers University; Piscataway Township, Northern (NJ, KY); Hybrid; USD 68,000 - 101,000; Full time

Benefits offered by this job

Medical, prescription drug, and dental

Paid vacation and holidays

Retirement benefits

Educational benefits

Life insurance

Employee discounts

Job summary

Rutgers University, The State University of New Jersey, seeks a Senior Program Coordinator for the One Stop Student Services Center within the Division of Enrollment Management at Rutgers University-New Brunswick ( EMNB ).

The role focuses on guiding students through enrollment, financial aid, accounts, and registration while collaborating with multiple offices. Strong customer service, data analysis, and communication skills are essential.

Qualifications

• Bachelor’s degree or equivalent combination of education and/or experience.
• Two years of experience working with students or customers in a service-oriented environment.

Responsibilities

• Assists students in navigating post-enrollment pathways such as class registration, grades, degrees, and financial information.
• Counsels, advises, investigates, problem-solves, and resolves questions from students, parents, staff, and other parties.
• Acts as a facilitator to resolve student services issues across Financial Aid, Registrar, Student Accounting, Billing and Cashiering, and Undergraduate Admissions.
• Identifies enrollment issues and develops timely plans for resolution with follow-up.
• Direct student service role requiring front-line interaction with students, families, and university departments.

Skills

Interpersonal skills

Written communication

Verbal communication

Critical thinking

Administrative skills

Customer service

Data analysis

Teamwork

Microsoft Office

Salesforce knowledge

Education

Bachelor’s degree

Tools

Salesforce

Student information systems

Microsoft Office Suite

Job description

The Division of Enrollment Management at Rutgers University-New Brunswick ( EMNB ) is comprised of seven student-facing and administrative units: Undergraduate Admissions, the Office of Financial Aid, the Office of the Registrar, and the One Stop Student Services Center, as well as business, information technology, and strategy and analytics administrative teams. The division employs over 100 full-time staff and an additional 200+ student employees to fulfill its mission. The division is driven by research, galvanized by progress, and motivated by a relentless commitment to student access and academic excellence. It works at the intersection of administration and innovation to set enrollment strategy, foster student success, and inform university policy and practice. EM-NB attracts the best and brightest students to Rutgers’ flagship campus, supports them through their time on the banks, and celebrates their graduation each year.

The One Stop Student Services Center represents an integrated and coordinated cross-functional service in the areas of financial aid, student accounts, and registration. Through strong customer service and effective use of technology, the center serves as a "single point of service" across these areas to promote a progressive, simplified, and consistent student experience and a culture that supports student satisfaction and success.

Posting Summary

Rutgers, The State University of New Jersey is seeking a Senior Program Coordinator for the One Stop Student Services Center within the Division of Enrollment Management at Rutgers University-New Brunswick ( EMNB ).

Key Duties

• Assists students in navigating the various pathways after enrollment at Rutgers University - New Brunswick: their class registration, their grades, their degrees, their money, and other information related to their academic records.
• Counsels, advises, investigates, problem‑solves, and resolves questions and issues from students, parents, staff, collegiate units, and other third parties.
• Acts as a facilitator to resolve student services issues and is knowledgeable about all student benefits and functions across the Offices of Financial Aid, Registrar, Student Accounting, Billing and Cashiering, and Undergraduate Admissions.
• Identifies and anticipates student enrollment issues, resolves or establishes a viable and timely plan for resolution, and follows‑up on agreed upon plans.
• Addresses student enrollment needs, and develops specialized knowledge through their experience, and extensive and regular professional development. This is a direct student service position, spending the majority of time on the 'front line' working with students, parents, and other University departments.

FLSA

Nonexempt

Grade

05

Salary Details

$68,278.00

Minimum Salary

68278.480

Mid Range Salary

84393.980

Maximum Salary

100509.480

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax‑deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status

Full Time

Working Hours

37.5

Standard Hours

37.50

Daily Work Shift

Day

Work Arrangement

Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a hybrid work arrangement. Flexible work arrangements are not permanent, subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System.

Union Description

URA-AFT Administrative

Payroll Designation

PeopleSoft

Terms of Appointment

Staff - 12 month

Position Pension Eligibility

ABP

Qualifications

Minimum Education and Experience

• Bachelor’s degree or an equivalent combination of education and/or experience.
• Two years of experience working with students or customers in a service‑oriented environment.

Required Knowledge, Skills, and Abilities

• Excellent interpersonal, written, and verbal communication, critical thinking and administrative skills.
• Ability to meet expectations in a fast‑paced and dynamic customer‑oriented environment with flexibility to accommodate adjusting priorities.
• Sensitive to cultural diversity and backgrounds.
• Proven ability to work effectively as a team member.
• Ability to analyze and interpret data and make independent decisions.
• Experience in Microsoft Office Suite, student information systems, Salesforce.

Preferred Qualifications

• Experience working at the Rutgers, The State University of NJ or a similar multi‑campus university.
• Working knowledge of student information systems (including but not limited OSFP , Salesforce, Perceptive Content, HESAA , COD , NSLDS , SRDB ).
• Experience in higher education, preferably a one stop service model, financial aid, registrar, and/or student accounting.
• PC for Student Information System, Financial Aid Management System, NSLDS , WebNow, HESAA , COD , NSLDS , ELM , OSFP , SRDB , Salesforce, internal and external websites, etc.
• Microsoft Office.

Equipment Utilized

• PC for Student Information System, Financial Aid Management System, NSLDS , WebNow, HESAA , COD , NSLDS , ELM , OSFP , SRDB , Salesforce, internal and external websites, etc.
• Microsoft Office.

Physical Demands and Work Environment

• Must be able to lift 30 pounds.

Special Conditions

• This position must be able to work some evening/weekend hours.

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre‑employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate’s offer of employment or disciplinary action up to and including termination.

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement