Senior Professional Services Sales Representative

Progress Software Corporation; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player seeks a motivated Senior Professional Services Sales Representative to join their dynamic team. This role involves building strong relationships with clients, managing the sales cycle, and ensuring exceptional service delivery. You will collaborate with clients and internal teams to create customized IT solutions, all while enjoying the flexibility of remote work. The company offers a vibrant culture, competitive salary, and a range of benefits that prioritize employee well-being. If you are passionate about technology and customer success, this is the perfect opportunity for you.

Benefits

Medical, dental, and vision benefits

401(k) retirement savings plan

Tuition Reimbursement program

Flexible paid vacation time

Employee Assistance Program (EAP)

Competitive salary

Uncapped commission

Paid day off for your birthday

Qualifications

• 5+ years in a customer-facing role, preferably in technology or professional services.
• Strong understanding of client needs, technical concepts, and project management best practices.

Responsibilities

• Build and maintain strong relationships with prospects and clients.
• Guide clients through onboarding and provide ongoing support.
• Oversee client projects, managing timelines and communication.

Skills

Sales Skills

Customer Service

Project Management

Technical Aptitude

Problem-Solving Skills

Education

Bachelor's Degree in Business or IT

Tools

Salesforce

Jira

Asana

Job description

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We're proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a Senior Professional Services Sales Representative, working from your home office and traveling in North America.

We're seeking a motivated sales professional skilled in closing deals with executive-level decision-makers and delivering high-quality services in a fast-paced, competitive environment. As a Professional Services Sales Representative, you'll collaborate closely with clients, internal teams, and external IT partners to understand client needs, drive satisfaction, and ensure the successful implementation of products and services. This role blends sales, customer service, project management, and technical expertise to elevate the client experience.

In this role, you will:

• Relationship Building: Build and maintain strong relationships with prospects, clients, and business leaders to meet sales targets.
• Lead Management: Use strategic multi-touch processes to identify, convert leads, and manage the full sales cycle.
• Sales Forecasting: Forecast sales accurately to support strategic planning and adjust strategies based on industry trends.
• Client Onboarding: Guide clients through onboarding and provide ongoing support, troubleshooting, and best practice guidance.
• Issue Resolution: Coordinate with internal teams to resolve client issues and ensure smooth service delivery.
• Custom IT Solutions: Collaborate with technology experts to create customized IT solutions, focusing on recurring revenue.
• Project Management: Oversee client projects, managing timelines, progress, and communication between clients and internal teams.
• Client Reviews: Conduct regular check-ins and business reviews, identifying upselling opportunities to enhance client satisfaction.
• Training and Support: Deliver training and hands-on support to maximize product and service value for clients.
• CRM Management: Maintain detailed CRM records, generate performance reports, and suggest improvements based on client feedback and industry trends.

Your background:

• Bachelor's degree in business, IT, or related field (or equivalent experience).
• 5+ years in a customer-facing role, preferably in technology or professional services, with experience in SaaS, IT services, or similar solutions.
• Strong understanding of client needs, technical concepts, and project management best practices.
• Fluent in English with excellent communication and interpersonal skills to build client rapport.
• Proficient in organizational skills, managing multiple priorities, and using project management and CRM tools (e.g., Jira, Asana, Salesforce).
• Solution-oriented with strong problem-solving skills, technical aptitude, and the ability to work both independently and as part of a team.

Additionally, it would be beneficial if you have:

• Previous experience in a Professional Services or Client Success role.
• Technical certification or knowledge in relevant fields (e.g., ITIL, PMP, AWS, Microsoft certifications).
• Familiarity with Progress OpenEdge (ABL and database) analytics tools, data visualization, and reporting platforms.

If this sounds like you and fits your experience and career goals, we'd be happy to chat.

What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

• Medical, dental, vision, life & disability, and financial benefits (including 401(k) retirement savings plan. Tuition Reimbursement program. Additional voluntary benefits including crucial illness/hospital indemnity, identity theft protection, auto & home insurance, legal, and pet insurance.
• Competitive salary, uncapped commission, and best-in-class Employee Stock Purchase Program (ESPP) with a 27-month lookback
• Flexible paid vacation time, paid day off for your birthday, and company holidays. A variety of leave plans, including Parental Leave.
• Employee Assistance Program (EAP) and an employee well-being program focusing on physical, mental, and financial health.

Apply now!

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Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!