Senior Professional Services Project Manager - UK (Remote)

gitlab; United States; Remote; USD 107,000 - 148,000; Full time

Benefits offered by this job

Flexible Paid Time Off

Team Member Resource Groups

Equity Compensation & Employee Stock/P

Growth and Development Fund

Parental Leave

Job summary

GitLab is seeking a Senior Professional Services Project Manager to oversee complex external IT and software consulting projects from initiation through delivery and closure. You will coordinate with cross-functional teams and global customers to ensure projects stay on time and within budget, while managing executive stakeholder communications and escalations.

You will drive improvements to delivery processes, align expectations, and ensure successful outcomes using agile, PMI, and GitLab-based

Qualifications

• Experience managing complex information technology or software consulting projects for external customers from initiation through closure.
• Ability to manage project scope, schedules, resources, customer expectations, risks, issues, and multiple priorities while delivering concise executive-level status reports.
• Ability to build effective relationships with customer leaders, communicate with internal and external stakeholders, and manage escalations.
• Ability to identify and resolve project challenges, motivate advisory teams and contributors, and mediate conflicts.
• Experience supporting timely revenue recognition and executing change orders when needed.
• Knowledge of project management and technical delivery methods for software, including PMI methodologies, agile or Scrum, SDLC, and tools such as GitLab.
• Enterprise customer and Professional Services experience is a plus.

Responsibilities

• Manage large-scale commercial projects and executive stakeholder meetings and communications.
• Collaborate with GitLab Support, Engineering, and Product teams to resolve complex customer problems using GitLab technologies.
• Drive improvements to Professional Services project management tools, processes, procedures, and templates.
• Summarize key customer projects monthly and provide a summary for quarterly business reviews.
• Develop and manage delivery schedules, customer expectations, project scope, resources, status, risks, and issues for technical and consulting services.
• Manage customer escalations by coordinating with customers and GitLab stakeholders, including the executive team, Sales, and Technical Account Managers.
• Establish reliable, repeatable delivery processes, metrics, and operational procedures.
• Set and achieve forecast goals by aligning customers, Technical Architects, project engineers, partner consultants, and delivery partners.

Skills

IT project mgmt

Stakeholder mgmt

Relationship building

Problem solving

Revenue recognition

PM methods (PMI, Agile)

Enterprise PS experience

GitLab tools

Tools

GitLab

Job description

GitLab is seeking a Senior Professional Services Project Manager to oversee complex external IT and software consulting projects from initiation through delivery and closure. You will coordinate with cross-functional teams and global customers to ensure projects stay on time and within budget, while managing executive stakeholder communications and escalations.

You will drive improvements to delivery processes, align expectations, and ensure successful outcomes using agile, PMI, and GitLab-based