Senior Professional Services Consultant (4033)

GBG Plc; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

GBG Americas is seeking a Senior Professional Services Consultant to act as the technical liaison between our Loqate business, customers, and partners. You will lead complex solution deployments, onboarding, and ongoing optimization to ensure long-term success.

You will drive adoption, troubleshoot challenges, and identify opportunities for growth while engaging across cross-functional teams and time zones.

Qualifications

• 5+ years in a customer-facing technical role.
• Experience with address verification technology for e-commerce and digital checkout integrations.
• Experience with HTML, CSS, and JavaScript.
• Expertise in data quality analysis, integration support, and technical troubleshooting.
• Exceptional communication skills to explain complex technical concepts to developers and business stakeholders.
• Strong project management with multiple customer engagements.
• Global team experience across time zones.
• Ability to prioritize and act with urgency in fast-paced environments.
• Ownership mindset as a technical consultant; responsible for successful delivery.
• Skilled at uncovering customer requirements and opportunities for growth.

Responsibilities

• Tailor the Loqate integration solution to meet customer expectations using knowledge of multiple operating systems and web development languages.
• Provide Professional Services expertise to the Business Development and Customer Success teams.
• Configure, implement, and support all Loqate global location intelligence solutions.

Skills

Customer-facing tech

Address verification

Web services

Data quality analysis

Communication skills

Project management

Problem-solving

Global team experience

Time management

Ownership mindset

Requirements gathering

Job description

Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About The Team And Role

Professional Services Team, GBG Americas

The Professional Services team at GBG in the Americas region is a dynamic group of client-focused experts dedicated to delivering tailored identity and fraud solutions across a diverse portfolio of industries. This team partners closely with customers to ensure the successful implementation, optimization, and long-term value realization of GBG's technology. With a strong emphasis on collaboration, innovation, and service excellence, the team operates in a fast-paced environment where cross-functional engagement and continuous learning are key. Joining this team means becoming part of a culture that values strategic thinking, customer success, and professional growth.

The Role

As a Senior Professional Services Consultant at GBG, in the Americas region, you will serve as the critical technical liaison between our Loqate business, our customers and our partners. You're a trusted advisor who leads clients through complex solution deployments and remains engaged to ensure long-term success. You will perform technical functions including customer onboarding and technical account management. You will drive adoption, troubleshoot challenges, and uncover opportunities for optimization and growth. This position blends the responsibilities of a domain expertise, implementation expert, customer advocate, and strategic consultant; offering a unique opportunity to make a measurable impact across high-profile client engagements.

What You Will Do

• Use understanding of multiple operating systems and web development languages to tailor the Loqate integration solution to meet customer expectations
• Provide Professional Services expertise to the Business Development and Customer Success teams
• Apply domain expertise to successfully configure, implement, and support all Loqate global location intelligence solutions
• Confidently present your knowledge of Loqate solutions to customers and prospects, both in person and remotely
• Build lasting customer relationshipsby staying engaged post-implementation, monitoring their success, and helping them get the most value from our platform
• Act as a strategic technical advisor, identifying expansion opportunities and consulting on compliance, security, and scalability challenges
• Be the voice of the customer internally, working with our product teams to address gaps and influence our roadmap based on real customer needs
• Troubleshoot complex technical issuesacross web services, system architecture and mobile solutions, when customers need help

Requirements

Skills we are looking for

• 5+ years in a customer-facing technical role; i.e. Professional Services, Solutions Engineering, or Technical Consulting supporting Software, Fin Services, Communication, Retail, Health or other related Industries
• Experienced with address verification technology with e-commerce and digital checkout integrations (e.g., Adobe, Salesforce, and Shopify).
• Experienced with web services and systems architecture (e.g., HTML, CSS, and JavaScript)
• Expertise in data quality analysis, integration support, and technical troubleshooting
• Exceptional communication skills. Able to explain complex technical concepts to both developers and business stakeholders
• Strong Project management capabilitieswith experience juggling multiple customer engagements simultaneously
• Proactive Problem-solving mindset. Able to anticipate challenges, work under tight timelines and execute with strong technical troubleshooting skills
• Global team experience; working with various cross functional teams/across time zones
• Able to prioritize and act with urgency. Demonstrates strong time management and responsiveness in fast-paced environments
• Ownership mindset as a technical consultant; taking full responsibility for successful delivery; ensuring an exceptional customer experience
• Skilled at uncovering customer requirements and identifying opportunities for long term value, growth and expansion

Benefits

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.