Senior Professional Services Consultant

GBG Plc; Atlanta (GA); On-site; USD 110,000 - 170,000; Full time

Job summary

GBG is seeking a Senior Professional Services Consultant in the Americas to lead complex Loqate deployments, onboard customers, and manage technical accounts across industries.

You will partner with customers and partners, tailor integration solutions, troubleshoot, and drive adoption while aligning with product teams to close gaps.

Qualifications

• Experience with address verification technology and e-commerce integrations.
• Strong communication to explain complex technical concepts to both developers and business stakeholders.
• Ability to manage multiple customer engagements and projects simultaneously.

Responsibilities

• Use understanding of multiple operating systems and web development languages to tailor the Loqate integration solution to meet customer expectations.
• Provide Professional Services expertise to the Business Development and Customer Success teams.
• Apply domain expertise to successfully configure, implement, and support all Loqate global location intelligence solutions.
• Confidently present your knowledge of Loqate solutions to customers and prospects, both in person and remotely.
• Build lasting customer relationships by staying engaged post-implementation, monitoring their success, and helping them get the most value from our platform
• Act as a strategic technical advisor, identifying expansion opportunities and consulting on compliance, security, and scalability challenges
• Be the voice of the customer internally, working with our product teams to address gaps and influence our roadmap based on real customer needs
• Troubleshoot complex technical issues across web services, system architecture and mobile solutions, when customers need help

Skills

Customer-facing tech role

Address verification tech

Data quality analysis

Technical troubleshooting

Excellent communication

Project management

Global cross-timezone collaboration

Time management

Customer success orientation

Requirements discovery

Tools

Adobe

Salesforce

Shopify

Job description

Enabling safe and rewarding digital lives for genuine people, everywhere

We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification.

With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live.

About the team and role

The Professional Services team at GBG in the Americas region is a dynamic group of client-focused experts dedicated to delivering tailored identity and fraud solutions across a diverse portfolio of industries. This team partners closely with customers to ensure the successful implementation, optimization, and long-term value realization of GBG’s technology. With a strong emphasis on collaboration, innovation, and service excellence, the team operates in a fast-paced environment where cross-functional engagement and continuous learning are key. Joining this team means becoming part of a culture that values strategic thinking, customer success, and professional growth.

The Role

As a Senior Professional Services Consultant at GBG, in the Americas region, you will serve as the critical technical liaison between our Loqate business, our customers and our partners. You're a trusted advisor who leads clients through complex solution deployments and remains engaged to ensure long-term success. You will perform technical functions including customer onboarding and technical account management. You will drive adoption, troubleshoot challenges, and uncover opportunities for optimization and growth. This position blends the responsibilities of a domain expertise, implementation expert, customer advocate, and strategic consultant; offering a unique opportunity to make a measurable impact across high-profile client engagements.

What you will do

• Use understanding of multiple operating systems and web development languages to tailor the Loqate integration solution to meet customer expectations.
• Provide Professional Services expertise to the Business Development and Customer Success teams.
• Apply domain expertise to successfully configure, implement, and support all Loqate global location intelligence solutions.
• Confidently present your knowledge of Loqate solutions to customers and prospects, both in person and remotely.
• Build lasting customer relationships by staying engaged post-implementation, monitoring their success, and helping them get the most value from our platform
• Act as a strategic technical advisor, identifying expansion opportunities and consulting on compliance, security, and scalability challenges
• Be the voice of the customer internally, working with our product teams to address gaps and influence our roadmap based on real customer needs
• Troubleshoot complex technical issues across web services, system architecture and mobile solutions, when customers need help

Skills we are looking for

• 5+ years in a customer-facing technical role; i.e. Professional Services, Solutions Engineering, or Technical Consulting supporting Software, Fin Services, Communication, Retail, Health or other related Industries
• Experienced with address verification technology with e-commerce and digital checkout integrations (e.g., Adobe, Salesforce, and Shopify).
• Expertise in data quality analysis, integration support, and technical troubleshooting.
• Exceptional communication skills. Able to explain complex technical concepts to both developers and business stakeholders
• Strong Project management capabilities with experience juggling multiple customer engagements simultaneously
• Proactive Problem-solving mindset. Able to anticipate challenges, work under tight timelines and execute with strong technical troubleshooting skills
• Global team experience; working with various cross functional teams/across time zones
• Able to prioritize and act with urgency. Demonstrates strong time management and responsiveness in fast-paced environments
• Ownership mindset as a technical consultant; taking full responsibility for successful delivery; ensuring an exceptional customer experience
• Skilled at uncovering customer requirements and identifying opportunities for long term value, growth and expansion

To find out more

As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process.