Senior Production Support Engineer: Lead Cloud Reliability & Automation

Openkrill; United States; À distance; USD 120 000 - 155 000; Plein temps

Résumé du poste

Revecore is seeking a Senior Production Support Engineer to lead health, stability, and automation of our cloud-based enterprise app built with .NET, SQL Server, and Azure.

You will mentor teammates, shape support operations, and collaborate with DevOps, QA, and product managers to improve deployment and incident response. This role requires strong communication and leadership in a regulated, high-stakes environment.

Qualifications

• Bachelor’s degree in computer science, computer engineering, or a related field; or equivalent practical experience.
• 5+ years of experience in a production support role.
• Deep expertise in C# and .NET technologies; able to debug production code and logs effectively.
• Strong database experience including complex T-SQL queries, performance tuning, and SQL Server internals.
• Advanced experience with Azure services, particularly around app hosting, monitoring, logging, and databases.
• Demonstrated ability to lead incident response efforts and work under pressure.
• Strong scripting skills (PowerShell, Python, Bash) to automate tasks and build operational tools.
• Excellent communication and leadership skills; able to drive conversations with engineering and business stakeholders.
• Experience with Azure Application Insights, Log Analytics, or other observability platforms.
• Exposure to CI/CD pipelines using Azure DevOps, GitHub Actions, or similar.
• Knowledge of ITIL or SRE principles, and experience establishing support SLAs and metrics.
• Experience working in highly regulated or mission-critical environments.

Responsabilités

• Lead the investigation and resolution of complex and high-impact production incidents.
• Serve as the escalation point for production support engineers and coordinate cross-team collaboration during outages.
• Analyze system performance and identify areas of improvement in application reliability, scalability, and observability.
• Drive the development and implementation of monitoring, alerting, and self-healing capabilities for our systems.
• Build automation tools to streamline incident response, environment validation, and root cause analysis.
• Own post-incident reviews (PIRs), ensure timely documentation, and work with dev teams to address systemic issues.
• Provide mentorship and technical guidance to other production support and engineering team members.
• Collaborate with developers, QA, DevOps, and product managers to improve deployment and support processes.
• Participate in on-call rotations and improve incident response readiness and tooling.

Connaissances

C# / .NET

SQL Server

Azure

SRE / ITIL

DevOps / CI/CD

Formation

Bachelor’s degree in CS / related

Outils

Azure DevOps

GitHub Actions

Application Insights

Description du poste

Revecore is seeking a Senior Production Support Engineer to lead health, stability, and automation of our cloud-based enterprise app built with .NET, SQL Server, and Azure.

You will mentor teammates, shape support operations, and collaborate with DevOps, QA, and product managers to improve deployment and incident response. This role requires strong communication and leadership in a regulated, high-stakes environment.