Senior SRE: Cloud Reliability, Observability Lead

CentralReach; Fort Lauderdale (FL); Hybrid; USD 160,000 - 180,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

PTO & 401(k) matching

Parental leave

Job summary

CentralReach is seeking a Senior Site Reliability Engineer to own production reliability across multi-environment platforms in a hybrid Ft. Lauderdale setting.

You will drive SLOs, incident response, and capacity planning while partnering with Software Engineering to ensure high availability. Key focus areas include building observability dashboards, automating runtime improvements, and implementing modern reliability practices across AWS and containerized environments using Kubernetes, Helm,

Qualifications

• Experience with monitoring, APM, and observability tools such as Splunk, Prometheus, Datadog, and OpenTelemetry.
• Experience implementing observability strategies for logs, metrics, and traces.
• Strong understanding of CI/CD practices and tools like Jenkins, GitHub Actions, GitLab, Argo, and Kargo.
• Strong understanding of major cloud providers, preferably AWS, and cloud-native infrastructure concepts.
• Strong understanding of containerization technologies, including Kubernetes and Helm.
• Experience with programming languages such as Java, Python, or Go, and familiarity with .NET.
• Strong understanding of Linux, Windows, software development, systems, networking, and cloud concepts.
• Experience using AI to improve productivity and amplify technical skills.

Responsibilities

• Own production reliability, including availability, latency, performance, capacity planning, monitoring, emergency response, and uptime for production environments.
• Define, maintain, and improve SLOs, SLIs, error budgets, dashboards, and observability practices.
• Analyze, troubleshoot, and resolve operational issues that affect service reliability and SLO performance.
• Build and automate multi-environment observability capabilities, including capacity forecasting based on usage patterns.
• Reduce toil and increase development velocity through automation and continuous improvement.
• Provide production support, including incident, change, and problem management; root cause analysis; service restoration; runbooks; and SOPs.
• Identify data-driven opportunities to improve system architecture, availability, performance, and reliability.
• Collaborate with software engineering teams on release management, roadmap planning, and operational readiness.
• Implement and manage reliability and observability tools such as Datadog, Prometheus, and Grafana.

Skills

Monitoring

APM

Observability

SRE

CI/CD

Jenkins

GitHub Actions

GitLab

Argo

Kubernetes

Helm

AWS

Java

Python

Go

.NET

Linux

Windows

AI

Tools

Datadog

Prometheus

Grafana

OpenTelemetry

Job description

CentralReach is seeking a Senior Site Reliability Engineer to own production reliability across multi-environment platforms in a hybrid Ft. Lauderdale setting.

You will drive SLOs, incident response, and capacity planning while partnering with Software Engineering to ensure high availability. Key focus areas include building observability dashboards, automating runtime improvements, and implementing modern reliability practices across AWS and containerized environments using Kubernetes, Helm,