Senior Production Support Engineer - Cloud & Automation

PGIM; Newark (NJ); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Medical Insurance

Pension Plan

401(k) Matching

Wellness Program

Education Benefit

Employee Stock Purchase Plan

Paid Time Off

Job summary

PGIM Credit is seeking a senior application support engineer to liaise between external vendors, end users, and the technology team to provide oversight and stability in our production environment.

The role focuses on supporting front/m back office systems, incident resolution, and automation to reduce toil, with responsibilities spanning monitoring, change management, and collaboration with development, testing, and vendor teams.

Qualifications

• 10+ years of experience in financial services technology.
• Experience with service management and change processes.
• Automation to reduce toil through scripting and tooling.
• Strong interpersonal and cross‑organizational collaboration.
• Comfort in high‑pressure environments managing global incidents.
• Experience with SQL querying and database issues.
• Experience with cloud hosting (AWS/Azure).
• Python hands‑on experience preferred.

Responsibilities

• Provide application support for front office, back office, and client distribution systems.
• Own operation, monitoring, and integrity of the technology platform including nightly data imports.
• Provide triage and escalation support, including evenings and weekends on rotation.
• Drive incident and problem management lifecycle with RCA and reporting.
• Oversee production stability within the change management process.
• Implement and maintain monitoring/alerting for on‑prem and cloud apps.
• Own minor development tasks to fix bugs or add operational improvements.
• Identify improvements via automation within a self‑motivated team.
• Collaborate with technology partners and external vendors.
• Work with development and release teams to move code to production.

Skills

SDLC

Incident Mgmt

Automation

Python

Linux/Windows

SQL Server

Autosys

Cloud (AWS/Azure)

Monitoring

Vendor Liaison

Communication

Tools

Dynatrace

Grafana

CloudWatch

Job description

PGIM Credit is seeking a senior application support engineer to liaise between external vendors, end users, and the technology team to provide oversight and stability in our production environment.

The role focuses on supporting front/m back office systems, incident resolution, and automation to reduce toil, with responsibilities spanning monitoring, change management, and collaboration with development, testing, and vendor teams.