Senior Application Support Engineer - Front/Back Office Ops

Relha LLC; Newark, Northern (NJ, KY); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Prudential Financial, Inc. through PGIM Technology is seeking a Lead, Application Support Engineer in Newark, NJ for a Hybrid role.

You will oversee production platform reliability, incident management, and end-to-end support for front and back office systems, coordinating with vendors and global teams. The role requires extensive experience in financial services tech, strong automation skills (Python), and deep knowledge of monitoring tools and cloud technologies.

Qualifications

• 10+ years of experience in financial services technology, ideally with a focus in investment management.
• Demonstrated experience with service management functions including change, incident, and problem management practices
• Automation through scripting, tooling, and workflow optimization to reduce operational toil
• Strong interpersonal and communication skills across multiple organizations
• Experience with Linux and Windows platforms and SQL Server databases

Responsibilities

• Provide application support for front and back office systems and client distribution teams, troubleshooting business issues across end-users, vendors, and technology teams
• Own and be accountable for the operation, monitoring, and integrity of the technology platform — including application reliability, availability, performance, and complex nightly data import processes from multiple external vendors
• Provide triage and escalation support for the broader technology team, including evenings and weekends on a rotation basis
• Drive the incident and problem management lifecycle — owning resolution, root cause analysis, technology/business reporting, and communication, while working with development and service management teams to ensure technical incidents do not reoccur
• Provide oversight for the stability of the production environment within the change management process, ensuring policies are enforced
• Implement and maintain monitoring and alerting for both on-prem and Cloud applications using appropriate tools (e.g., Dynatrace, Grafana, CloudWatch alarms, etc.)
• Own minor development tasks/projects that help address existing bugs or introduce operational enhancements to the broader business community or technology organization
• Proactively identify improvements and address them through automation and independent thinking within a self-motivated, consensus-driven team
• Navigate the broader technology organization, build relationships to manage the team's agenda with critical technology partners
• Interface with external vendors and their technical support/development organizations, ensuring focus on resolution of issues and strategic enhancements
• Work in close partnership with development teams to identify, escalate, and help address persistent patterns of issues
• Partner closely with testing and release control teams to move tested code into production

Skills

Incident management

Python scripting

AWS/Azure cloud

MS SQL Server

Linux/Windows

Monitoring/Observability

SDLC/Agile

Tools

Dynatrace

Grafana

CloudWatch

Autosys

JIRA

Confluence

Job description

Prudential Financial, Inc. through PGIM Technology is seeking a Lead, Application Support Engineer in Newark, NJ for a Hybrid role.

You will oversee production platform reliability, incident management, and end-to-end support for front and back office systems, coordinating with vendors and global teams. The role requires extensive experience in financial services tech, strong automation skills (Python), and deep knowledge of monitoring tools and cloud technologies.