Senior Production SRE & Observability Engineer

JPMorgan Chase & Co.; Fairfax (DE); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase & Co. seeks an experienced IT professional to lead production support, governance, and observability across critical platforms. You will design operating models, controls, and dashboards to deliver operational excellence and audit readiness.

Responsibilities include leading cross-functional meetings, coordinating stakeholders, and serving as the gatekeeper for production processes and standards while leveraging AWS, Grafana, Splunk, and other telemetry tools.

Qualifications

• 6+ years IT troubleshooting, resolution and maintenance experience.
• Experience with large-scale on-prem and public-cloud environments, preferably AWS.
• Strong observability and monitoring knowledge: Grafana, Dynatrace, Prometheus, Datadog, Splunk.
• Familiar with CI/CD and infra tools like Jenkins, GitLab, Terraform.
• Familiarity with EKS, Kubernetes, Docker and networking issues.
• Proactive learner and tech advocate.

Responsibilities

• Production support, observability, and governance for operational excellence.
• Design operating models and process controls.
• Participate in audits and compliance activities.
• Design dashboards and views for visibility.
• Act as gatekeeper for GBP production processes and standards.
• Lead meetings, drive decisions, and coordinate cross-functional stakeholders.

Skills

AWS

Observability

Logging

Monitoring

ServiceNow

Kafka

API design

ITIL

SRE metrics

SQL

CI/CD

Jenkins

GitLab

Terraform

Kubernetes

Docker

Networking

Grafana

Datadog

Splunk

Dynatrace

Tools

EKS

Kubernetes

Docker

Job description

JPMorgan Chase & Co. seeks an experienced IT professional to lead production support, governance, and observability across critical platforms. You will design operating models, controls, and dashboards to deliver operational excellence and audit readiness.

Responsibilities include leading cross-functional meetings, coordinating stakeholders, and serving as the gatekeeper for production processes and standards while leveraging AWS, Grafana, Splunk, and other telemetry tools.