Senior Production Platform & SRE Manager (Hybrid)

SMBC Group; New York (NY); Hybrid; USD 170,000 - 227,000; Full time

Benefits offered by this job

Hybrid work model

Accommodations available

Job summary

SMBC Group in New York is seeking an experienced Production Platform Support Manager to lead reliability, scalability, and operational excellence for high-volume electronic trading and middle/back-office platforms. This role blends SRE leadership with hands-on production engineering, automation, observability, incident management, and release management.

The ideal candidate will have 12+ years in financial services production operations, 5+ years in management, and hands-on experience with

Qualifications

• 12+ years of experience in application support or production operations in financial services, with 5+ years in a management role.
• Experience building and managing teams locally or remotely.
• Experience with BCP activities and building a disaster recovery environment.
• Experience with FIX protocol, OMS/EMS, market data, exchange connectivity, or algorithmic trading.
• Experience with low-latency trading architecture.
• Experience with Kafka, Oracle, MSSQL, MongoDB or similar technologies.
• Experience with Kubernetes and containerized workloads.
• Experience with cloud networking and infrastructure.
• Experience with monitoring platforms such as eG, Prometheus, Grafana, LogicMonitor, Geneos/ITRS, Splunk.
• Experience implementing SRE practices across large enterprise environments.

Responsibilities

• Lead a team of SREs and production engineers supporting electronic trading and middle/back-office platforms.
• Define and manage SLIs, SLOs, SLAs, error budgets, availability and latency targets.
• Build automation, ownership, and a culture of continuous improvement and operational excellence.
• Ensure 24x7 support coverage based on business requirements.
• Partner with senior technology and business stakeholders to set operational priorities and platform roadmaps.
• Oversee staffing, performance reviews, and career development.
• Drive root cause analysis and long-term remediation of recurring issues.
• Establish proactive monitoring, observability, and capacity management across all platforms.
• Lead disaster recovery testing, failover exercises, and business continuity planning.

Skills

Leadership

SRE leadership

Team management

Incident management

Automation/Observability

Stakeholder communication

Root cause analysis

Capacity planning

Monitoring/Observability tools

Tools

Kafka

Oracle

MS SQL

MongoDB

Kubernetes

Prometheus

Grafana

LogicMonitor

Geneos/ITRS

Splunk

Job description

SMBC Group in New York is seeking an experienced Production Platform Support Manager to lead reliability, scalability, and operational excellence for high-volume electronic trading and middle/back-office platforms. This role blends SRE leadership with hands-on production engineering, automation, observability, incident management, and release management.

The ideal candidate will have 12+ years in financial services production operations, 5+ years in management, and hands-on experience with