Senior Production Engineer - Automation & Global Reliability

Zscaler; Bellevue (WA); Hybrid; USD 140,000 - 175,000; Full time

Job summary

Zscaler is seeking a Sr Production Engineer to join a hybrid team in the Cloud Infrastructure & Operations group. The role focuses on building reliable, scalable systems across multiple cloud and bare-metal environments, driving an automation-first culture.

You will advance observability, incident response, and cross-team operability for a globally distributed platform processing massive transaction volumes daily. Hybrid work with San Jose or Bellevue location options.

Qualifications

• 5+ years of reliability, scalability, and availability for large-scale production services.
• Deep programming experience in Python, Go, or C/C++.
• Strong networking, Linux/RHEL, and distributed architecture knowledge.
• Experience with 24/7 on-call incident management.
• Familiarity with ITIL frameworks and data-driven problem management.

Responsibilities

• Implement highly available, scalable infrastructure across AWS, GCP, and bare-metal environments.
• Drive an automation-first culture by writing code to eliminate manual toil and build self-healing systems.
• Maintain observability tools and define SLIs/SLOs with error budgets.
• Act as lead Incident Commander, develop response playbooks, and analyze incidents.
• Partner with Engineering to conduct operability reviews.

Skills

Reliability engineering

Python

Go

C/C++

Networking

Linux/RHEL

Incident management

ITIL

Tools

Prometheus

Grafana

OpenTelemetry

Ansible

Terraform

Helm

HAProxy

BGP

DNS

Job description

Zscaler is seeking a Sr Production Engineer to join a hybrid team in the Cloud Infrastructure & Operations group. The role focuses on building reliable, scalable systems across multiple cloud and bare-metal environments, driving an automation-first culture.

You will advance observability, incident response, and cross-team operability for a globally distributed platform processing massive transaction volumes daily. Hybrid work with San Jose or Bellevue location options.