Automation-First Production Engineer – Cloud Infrastructure

Zscaler; Bellevue (WA); Hybrid; USD 102,000 - 128,000; Full time

Benefits offered by this job

Health plans

Time off plans

Parental leave options

Retirement options

Education reimbursement

In-office perks

Job summary

Zscaler is seeking a Production Engineer for a hybrid role in San Jose, CA or Bellevue, WA. You will drive an automation-first culture, build scalable multi-cloud infrastructure, and mature observability to reduce MTTR across a global platform processing massive daily transactions.

You will lead incident response, collaborate with engineering, and define SLIs/SLOs, error budgets, and post-incident analyses to improve reliability and performance. Hybrid schedule with strong security focus.

Qualifications

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 1-3 years of experience managing reliability, scalability, and availability for large-scale production services
• Deep expertise in programming (e.g., Python, Go, or C/C++)
• Strong background in networking protocols, Linux/RHEL systems, and distributed architecture
• Experience in high-stakes incident management and participation in a 24/7 on-call rotation
• Proficiency in leveraging ITIL frameworks and incident data to drive service maturity through systematic problem management and technical operability reviews

Responsibilities

• Implement highly available, scalable infrastructure across AWS, GCP, and bare-metal environments
• Drive an "automation-first" culture by writing code (Python/Go) to eliminate manual toil and build self-healing systems
• Implement and maintain sophisticated observability (Prometheus, Grafana, OpenTelemetry), define SLIs/SLOs, and establish error budgets
• Act as a lead Incident Commander (TDO on-call), develop response playbooks, and conduct deep-dive post-incident analyses
• Partner with Engineering and partner teams to conduct operability reviews

Skills

Python

Go

C/C++

Networking

Linux/RHEL

Incident management

ITIL

Tools

Prometheus

Grafana

OpenTelemetry

Ansible

Terraform

Helm

Temporal

HAProxy

Job description

Zscaler is seeking a Production Engineer for a hybrid role in San Jose, CA or Bellevue, WA. You will drive an automation-first culture, build scalable multi-cloud infrastructure, and mature observability to reduce MTTR across a global platform processing massive daily transactions.

You will lead incident response, collaborate with engineering, and define SLIs/SLOs, error budgets, and post-incident analyses to improve reliability and performance. Hybrid schedule with strong security focus.