Senior Product Support & NPI Quality Lead
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Job summary
Samsung Electronics America invites applications for a DA Product Support Senior Engineer to lead the DA Product engineering team, drive NPI quality strategies, and coordinate advanced field failure analyses. The role emphasizes technical leadership, mentoring, and robust problem solving across the DA product lineup.
Key responsibilities include coordinating testing, developing plans, and providing on-site field support while ensuring efficient documentation and cross-functional collaboration
Qualifications
- Bachelor’s degree in engineering with 8+ years relevant experience, or 12 years in Home Appliance/Engineering without a degree.
- 8+ years hands-on experience in Home Appliance, Product Support, Quality Engineering or service support roles.
- Knowledge of full DA home appliance products and functions.
- Strong technical leadership with mentoring and stakeholder influence.
- Excellent verbal and written communication for executive-level reporting.
Responsibilities
- Lead all DA Product engineers and coordinate tasks across the team.
- Oversee New Product Introduction (NPI) Quality Strategies and post-launch field failure analysis.
- Develop test cases, test plans, and scripts.
- Perform early production quality evaluations at DA factories and travel for product evaluation with design, R&D, and factory teams.
- Provide on-site support for defective products with root-cause analysis and corrective actions.
- Mentor and upskill product support engineers and training team on advanced troubleshooting and new appliance technologies
Skills
Education
Job description
Samsung Electronics America invites applications for a DA Product Support Senior Engineer to lead the DA Product engineering team, drive NPI quality strategies, and coordinate advanced field failure analyses. The role emphasizes technical leadership, mentoring, and robust problem solving across the DA product lineup.
Key responsibilities include coordinating testing, developing plans, and providing on-site field support while ensuring efficient documentation and cross-functional collaboration
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