Commercial Display Product Support Engineer

Bzpp; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

Samsung Electronics America is seeking a Product Support Engineer to lead all service-related activities across Commercial Display products. You will coordinate cross-functional teams domestically and with global factories to ensure high product quality and effective service procedures.

Responsibilities include NPI testing, field QA, and developing training materials for service centers. You will drive root-cause analyses, implement corrective actions, and support technicians with repair

Qualifications

• Bachelor’s degree in Engineering from an accredited college.
• 4+ years in consumer electronics product support or service.
• Knowledge of network infrastructure (Wi-Fi, Bluetooth).
• Ability to build relationships with internal and external teams.
• Strong verbal and written communication skills.

Responsibilities

• Lead NPI product quality testing and post-launch field QA planning.
• Coordinate firmware/software QA for post-production deployments.
• Develop testing plans and ensure product compatibility with external devices.
• Provide training materials and service documentation for centers and technicians.
• Support field service engineers with issue investigation and corrective actions.

Skills

Network basics

Communication skills

Root cause analysis

Documentation

Education

Bachelor’s Degree in Engineering

Job description

Samsung Electronics America is seeking a Product Support Engineer to lead all service-related activities across Commercial Display products. You will coordinate cross-functional teams domestically and with global factories to ensure high product quality and effective service procedures.

Responsibilities include NPI testing, field QA, and developing training materials for service centers. You will drive root-cause analyses, implement corrective actions, and support technicians with repair