Senior Digital Appliance NPI & Quality Engineer
Samsung Electronics America
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Job summary
Samsung Electronics America is seeking a DA Product Support Senior Engineer in Plano, TX to lead a team of product engineers and ensure robust NPI quality strategies. You will drive post-launch failure analyses, field guidance, and knowledge sharing across design, R&D, and factory partners.
Responsibilities include leading NPI product testing, developing test plans, providing on-site support, and mentoring engineers to improve troubleshooting and service documentation for Samsung Digital
Qualifications
- Bachelor’s degree in engineering or equivalent experience in home appliance engineering.
- 8+ years hands-on experience in home appliance, product support, quality engineering or service roles.
- Excellent problem solving, mentoring and communication skills.
Responsibilities
- Lead NPI product quality evaluations across the DA lineup.
- Develop test cases, plans, and scripts for product testing.
- Provide on-site support and root cause analysis for field issues.
- Mentor engineers and create service documentation for after-sales support.
Skills
Education
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Job description
Samsung Electronics America is seeking a DA Product Support Senior Engineer in Plano, TX to lead a team of product engineers and ensure robust NPI quality strategies. You will drive post-launch failure analyses, field guidance, and knowledge sharing across design, R&D, and factory partners.
Responsibilities include leading NPI product testing, developing test plans, providing on-site support, and mentoring engineers to improve troubleshooting and service documentation for Samsung Digital
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