Product Support Engineer - NPI & Quality Leader

Samsung; Plano (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Samsung Electronics America (SEA) is seeking a Product Support Engineer to lead service-related activities for Commercial Display products. You will manage from cradle to grave, ensuring high quality standards and effective repair procedures across SEA and with global factories.

You will drive cross-functional collaboration, support NPI product quality evaluations, post-launch field quality, and firmware/software QA testing to ensure reliable product performance.

Qualifications

• Experience in product support and service management.
• Experience with NPI product quality evaluations and post-launch support.
• Familiarity with firmware/software QA testing processes.

Responsibilities

• Lead and manage service-related activities for SEA Commercial Display products.
• Coordinate cross-functional teams domestically and with Korea R&D and factories.
• Provide information to enable cost-aware decisions on product quality and service.

Skills

Product support

NPI quality

Firmware updates

Cross-functional

Job description

Samsung Electronics America (SEA) is seeking a Product Support Engineer to lead service-related activities for Commercial Display products. You will manage from cradle to grave, ensuring high quality standards and effective repair procedures across SEA and with global factories.

You will drive cross-functional collaboration, support NPI product quality evaluations, post-launch field quality, and firmware/software QA testing to ensure reliable product performance.