Senior Product Support Engineer - NPI & Field Quality

Samsung; Plano (TX); On-site; USD 100,000 - 140,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Employee Purchase Program

Tuition Assistance

Paid Time Off

Student Loan Program

Job summary

Samsung Electronics America, based in Plano, TX, is seeking a DA Product Support Senior Engineer to lead DA product engineers and drive NPI quality strategies, post-launch analysis, and quality sensing across all DA products.

You will perform deep-dive root cause analyses, create service documentation, and mentor staff while collaborating with design, R&D, and factory teams to ensure top-tier appliance quality and customer satisfaction.

Qualifications

• Engineering degree or equivalent experience in appliances.
• Strong diagnostic and root-cause analysis capabilities.
• Experience communicating technical data to stakeholders.

Responsibilities

• Lead NPI product quality evaluations and test planning.
• Perform field failure analysis and develop service bulletins.
• Provide on-site and remote support for complex issues.
• Mentor engineers and train technicians on advanced troubleshooting.

Skills

Advanced Diagnostics & FailureAnalysis

Data analysis & Quality Sensing

Executive-level reporting

MS Excel (macros, pivots)

Education

Bachelor's Degree in Engineering

8+ years Home Appliance/Engineering

Tools

MS Office

Job description

Samsung Electronics America, based in Plano, TX, is seeking a DA Product Support Senior Engineer to lead DA product engineers and drive NPI quality strategies, post-launch analysis, and quality sensing across all DA products.

You will perform deep-dive root cause analyses, create service documentation, and mentor staff while collaborating with design, R&D, and factory teams to ensure top-tier appliance quality and customer satisfaction.