Senior Product Support Engineer – DoD Onsite

Brandes Associates, Inc.; California (MD); On-site; USD 165,000 - 175,000; Full time

Job summary

Brandes Associates, Inc. is seeking a Product Support Engineer in Maryland, with 5+ years of experience in supporting DoD software products and providing customer tier III support.

This onsite role includes troubleshooting complex issues, collaborating with engineers, and maintaining operational software products. The ideal candidate will have a Bachelor's degree and skills in Linux and Java applications, along with a customer-focused approach and relevant technical certifications.

Qualifications

• Five years of experience in a customer-facing role as a system integrator, system administrator, or system engineer.
• DoD 8140 Compliant certifications such as CompTIA Network+ or CompTIA Security+.
• Ability to read and diagnose issues from log files.

Responsibilities

• Install, update, configure, administer, and troubleshoot multiple Linux and Windows virtual machines.
• Collaborate with software engineers to fix product bugs.
• Conduct advanced technical troubleshooting.

Skills

Troubleshooting skills

Java Applications administration

Linux Command Line (Bash)

Bash Scripting

JavaScript

SQL Queries with MySQL or MSSQL

Webservers (Jetty, Apache, IIS)

Networking and web methods

PKI, certificate, and key management

Customer-facing experience

Education

Bachelor’s degree in Computer Science or related field

Tools

Java

Linux

MySQL

MSSQL

Job description

Brandes Associates, Inc. is seeking a Product Support Engineer in Maryland, with 5+ years of experience in supporting DoD software products and providing customer tier III support.

This onsite role includes troubleshooting complex issues, collaborating with engineers, and maintaining operational software products. The ideal candidate will have a Bachelor's degree and skills in Linux and Java applications, along with a customer-focused approach and relevant technical certifications.