Senior DoD Product Support Engineer (Onsite)

Brandes Associates Inc.; Maryland; On-site; USD 165,000 - 175,000; Full time

Job summary

Brandes Associates Inc. is seeking a Product Support Engineer for their AET product support team. This role, based in Maryland, requires significant customer interaction and troubleshooting of software products used in DoD Organizational Messaging.

The candidate should possess strong skills in Linux, Java, and networking, and must have at least five years of relevant experience in a system integrator role. The salary for this position ranges from $165,000 to $175,000 annually, commensurate with experience.

Qualifications

• 5+ years of experience in a customer-facing role as a system integrator or engineer.
• DoD 8140 Compliant certifications like CompTIA Network+ or Security+ required.
• Ability to learn complex software products and workflows.

Responsibilities

• Install, update, configure, and troubleshoot virtual machines.
• Collaborate with software engineers for product issue resolution.
• Perform backup and disaster recovery operations.

Skills

Linux Command Line (Bash)

Troubleshooting skills

Bash Scripting

Java Applications Administration

Networking knowledge

JavaScript

SQL Queries (MySQL or MSSQL)

Webserver maintenance

PKI and certificate management

Education

Bachelor’s degree in Computer Science or related field

Job description

Brandes Associates Inc. is seeking a Product Support Engineer for their AET product support team. This role, based in Maryland, requires significant customer interaction and troubleshooting of software products used in DoD Organizational Messaging.

The candidate should possess strong skills in Linux, Java, and networking, and must have at least five years of relevant experience in a system integrator role. The salary for this position ranges from $165,000 to $175,000 annually, commensurate with experience.