DoD In-Service Engineer — Field Support & Releases

Brandes Associates Inc.; Washington (District of Columbia); On-site; USD 145,000 - 165,000; Full time

Job summary

Brandes Associates Inc. is seeking an In-Service Engineer in Washington, DC with over 5 years of experience. The role involves customer support, product sustainment, release delivery, and troubleshooting for deployed software products. The ideal candidate should be skilled in Java applications, Linux tools, and web environments. The position offers a salary range of $145,000 to $165,000 depending on qualifications. Applicants must have US citizenship and the ability to maintain a security clearance.

Qualifications

• 5+ years of experience in a customer-facing technical role.
• Strong troubleshooting skills using logs and system behavior.
• Ability to clearly articulate technical information to various stakeholders.

Responsibilities

• Support customer escalations through investigation and resolution.
• Assist with validation of customer-facing product releases.
• Create and update product documentation and training materials.
• Provide troubleshooting support to embedded Product Support Engineers.

Skills

Customer-facing technical support

Troubleshooting Java applications

Linux command line tools

Web application environments

Software release management

Education

Bachelor’s degree in Computer Science or related field

Tools

Java

Bash scripting

SQL

Job description

Brandes Associates Inc. is seeking an In-Service Engineer in Washington, DC with over 5 years of experience. The role involves customer support, product sustainment, release delivery, and troubleshooting for deployed software products. The ideal candidate should be skilled in Java applications, Linux tools, and web environments. The position offers a salary range of $145,000 to $165,000 depending on qualifications. Applicants must have US citizenship and the ability to maintain a security clearance.