Senior Product Support Engineer

Compunnel, Inc.; Louisville (KY); On-site; USD 60,000 - 80,000; Full time

Job summary

A technology solutions provider located in Louisville, KY, seeks a dedicated Product Support Engineer to provide technical support for application and system-related issues. Candidates should have strong troubleshooting abilities and minimum 6 years of experience in technical support. The role involves working independently and collaborating with development teams to ensure effective resolutions. This position values a customer-first mindset and offers opportunities for continuous improvement in support services.

Qualifications

• 6+ years of experience in help desk or technical support.
• Experience in effective communication with technical and non-technical users.
• Experience in structured problem-solving for application and system issues.

Responsibilities

• Provide technical support to end users via phone, email, and online platforms.
• Troubleshoot and resolve application, system, or configuration issues.
• Collaborate with development, QA, and product teams.

Skills

Troubleshooting abilities

Effective communication

Customer-first mindset

Structured problem-solving

Education

Associate’s or Bachelor’s degree in Computer Science or IT

Tools

Microsoft Office (Excel, Outlook)

SQL

ServiceNow

Jira

Zendesk

Job description

A technology solutions provider located in Louisville, KY, seeks a dedicated Product Support Engineer to provide technical support for application and system-related issues. Candidates should have strong troubleshooting abilities and minimum 6 years of experience in technical support. The role involves working independently and collaborating with development teams to ensure effective resolutions. This position values a customer-first mindset and offers opportunities for continuous improvement in support services.