Senior Product Support Engineer

Optomi; Dallas (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Optomi, in partnership with a leading provider of embedded software solutions, seeks a Senior Product Support Engineer to deliver advanced technical support across Wind River technologies and customer environments.

You will troubleshoot complex issues, perform root cause analysis, manage escalations, reproduce environments, and collaborate with engineering to drive resolution across embedded software, OS, virtualization, cloud, networking, and toolchains.

Qualifications

• 8–12 years of experience supporting or developing embedded systems, RTOS, Linux, cloud platforms or related technologies.
• 3–5 years of customer-facing technical support experience.
• Bachelor's or Master's degree in CS/CE/EE or related field.

Responsibilities

• Support customers encountering issues with Wind River products and technologies.
• Manage technical incidents, escalations, and defect investigations.
• Investigate, reproduce, and troubleshoot complex technical issues.
• Perform root cause analysis across hardware, operating systems, networking, virtualization, and cloud layers.
• Develop and communicate technical solutions, workarounds, and remediation recommendations.

Skills

Embedded systems

Root cause analysis

Mentoring

Customer-facing

Education

Bachelor's or Master's degree in Computer Science/CE/EE

Tools

Operating systems

Virtualization platforms

Cloud environments

Networking technologies

Software development toolchains

Job description

Optomi, in partnership with a leading provider of embedded software solutions, is looking for a Senior Product Support Engineer.

Position Summary:

The Senior Product Support Engineer will provide advanced technical support across Wind River technologies and customer environments. This role involves troubleshooting complex customer issues, performing root cause analysis, handling escalations, reproducing customer environments, and collaborating with engineering teams to drive resolution. You will work with embedded software, operating systems, virtualization platforms, cloud environments, networking technologies, and software development toolchains while supporting strategic customers and mission-critical deployments.

What the right candidate will enjoy:

• Opportunities to mentor junior support engineers
• Engaging with enterprise customers and technical stakeholders
• Collaborating with software engineering and product organizations

What type of experience does the right candidate have:

• Bachelor's or Master's degree in Computer Science, Computer Engineering, Electrical Engineering, or related field
• 8-12 years of experience supporting or developing embedded systems, RTOS, Linux, cloud platforms, or related technologies
• 3-5 years of customer-facing technical support experience

What the responsibilities are of the right candidate:

• Support customers encountering issues with Wind River products and technologies
• Manage technical incidents, escalations, and defect investigations
• Investigate, reproduce, and troubleshoot complex technical issues
• Perform root cause analysis across hardware, operating systems, networking, virtualization, and cloud layers
• Develop and communicate technical solutions, workarounds, and remediation recommendations