Senior Embedded Systems Support Engineer

Optomi; Dallas (TX); On-site; USD 120,000 - 160,000; Full time

Job summary

Optomi, in partnership with a leading provider of embedded software solutions, seeks a Senior Product Support Engineer to deliver advanced technical support across Wind River technologies and customer environments.

You will troubleshoot complex issues, perform root cause analysis, manage escalations, reproduce environments, and collaborate with engineering to drive resolution across embedded software, OS, virtualization, cloud, networking, and toolchains.

Qualifications

• 8–12 years of experience supporting or developing embedded systems, RTOS, Linux, cloud platforms or related technologies.
• 3–5 years of customer-facing technical support experience.
• Bachelor's or Master's degree in CS/CE/EE or related field.

Responsibilities

• Support customers encountering issues with Wind River products and technologies.
• Manage technical incidents, escalations, and defect investigations.
• Investigate, reproduce, and troubleshoot complex technical issues.
• Perform root cause analysis across hardware, operating systems, networking, virtualization, and cloud layers.
• Develop and communicate technical solutions, workarounds, and remediation recommendations.

Skills

Embedded systems

Root cause analysis

Mentoring

Customer-facing

Education

Bachelor's or Master's degree in Computer Science/CE/EE

Tools

Operating systems

Virtualization platforms

Cloud environments

Networking technologies

Software development toolchains

Job description

Optomi, in partnership with a leading provider of embedded software solutions, seeks a Senior Product Support Engineer to deliver advanced technical support across Wind River technologies and customer environments.

You will troubleshoot complex issues, perform root cause analysis, manage escalations, reproduce environments, and collaborate with engineering to drive resolution across embedded software, OS, virtualization, cloud, networking, and toolchains.