Senior Product Portfolio Operations Lead

Archer; Glen Allen (VA); On-site; USD 120,000 - 165,000; Full time

Job summary

Archer, in collaboration with J.P. Morgan, seeks a Product Portfolio Operations Manager for the Chase Travel team. You will support the Portfolio Quad, drive value delivery and performance against business objectives.

You will partner with product teams, maintain data integrity in Align/Jira/PAT, and produce dashboards to improve transparency and decision-making. The role emphasizes governance, automation (including AI), stakeholder collaboration, and embodying Chase values with opportunities to

Qualifications

• Proven experience in product operations with a focus on controls and risk tracking.
• Experience establishing and supporting operating routines and portfolio support.
• Strong strategic planning, analytical, and problem-solving abilities.
• Excellent documentation skills and durable artifacts (playbooks, SOPs).
• Exceptional written and verbal communication across stakeholders.
• Ability to simplify complex processes and develop training materials.
• Culture carrier promoting organizational values.

Responsibilities

• Partner with Product teams to gather, analyze, and report portfolio health and performance metrics.
• Maintain high-quality data in Systems of Record (e.g., Align, Jira, PAT).
• Produce dashboards/reports to improve portfolio monitoring, transparency, and decision-making.
• Support controls and audit activities, including test coordination and reporting.
• Establish and continuously improve portfolio routines, governance, and ways of working.
• Identify process gaps and implement scalable automation (incl. AI-enabled approaches).
• Build relationships with stakeholders and communicate strategy alignment to leadership.
• Monitor trends, surface insights, and propose improvements and corrective actions.
• Support PPO leadership with project and ad-hoc initiatives.
• Model and champion Chase values and an inclusive culture.

Skills

Portfolio operations

Controls & risk tracking

Process improvement

Stakeholder communication

Strategic planning

Documentation

Data analysis

Tools

Jira

Align

Tableau

Co-Pilot

Job description

Archer, in collaboration with J.P. Morgan, seeks a Product Portfolio Operations Manager for the Chase Travel team. You will support the Portfolio Quad, drive value delivery and performance against business objectives.

You will partner with product teams, maintain data integrity in Align/Jira/PAT, and produce dashboards to improve transparency and decision-making. The role emphasizes governance, automation (including AI), stakeholder collaboration, and embodying Chase values with opportunities to