Senior Product Ops & QA – Billing & Audits

FoundersCard; Spring (TX); On-site; USD 77,000 - 104,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Job summary

FoundersCard seeks a Product Operations & QA Analyst to ensure accurate customer journeys, billing workflows, and partner benefits. You will test post-deployment features from a customer perspective, conduct recurring billing audits, and work with Product, Operations, Finance, and Engineering to resolve issues.

The role emphasizes hands-on QA, data validation, and continuous improvement of pricing, promotions, and checkout experiences across our platforms.

Qualifications

• 7+ years of relevant professional experience in product operations, business operations, quality assurance, billing operations, e-commerce operations, financial operations, or related field.
• Strong analytical and problem-solving skills.
• Experience performing audits, reconciliations, QA, transaction validation, or other detail-intensive operational work.
• Strong Excel or Google Sheets skills, including working with and comparing moderately large data sets.
• Excellent organizational skills and ability to manage recurring QA and audit responsibilities alongside ad hoc projects.
• Strong written communication skills, particularly when documenting issues and communicating findings to other teams.
• Comfortable navigating websites, checkout flows, account dashboards, payment systems, and internal business platforms.

Responsibilities

• Perform post-deployment QA on recently released product features and updates from an end-user perspective
• Independently validate customer journeys, including account experiences, pricing, checkout flows, billing, and other transactional processes
• Complete test transactions to ensure customers are charged accurately and that downstream billing processes function as expected
• Verify pricing, product information, offers, discounts, and other customer-facing information for accuracy
• Test promotional codes, discounts, and member benefits on third-party partner websites and identify offers that are expired, incorrectly configured, or not functioning as intended
• Investigate failed promo codes, pricing discrepancies, checkout issues, and other inconsistencies and coordinate with the appropriate internal teams to resolve them
• Conduct recurring billing and transaction audits to identify incorrect charges, missing charges, duplicate transactions, reconciliation issues, and other discrepancies
• Compare transaction and billing information across internal systems and identify inconsistencies requiring investigation
• Validate fixes after issues have been resolved and determine whether additional regression testing is warranted
• Develop and maintain QA procedures, testing checklists, audit documentation, and issue tracking
• Identify recurring patterns and systemic issues rather than treating each discrepancy as an isolated incident
• Recommend improvements to QA, billing, and operational processes based on findings
• Partner with Product, Operations, Member Services, Finance/Billing, Engineering, and Partnerships teams to investigate and resolve issues
• Assist with special operational audits, data validation projects, and other cross-functional initiatives

Skills

Attention to detail

Analytical skills

Cross-functional collaboration

Excel/Sheets

Education

Bachelor’s degree in Business/Finance/Operations/IS

Tools

Excel

Job description

FoundersCard seeks a Product Operations & QA Analyst to ensure accurate customer journeys, billing workflows, and partner benefits. You will test post-deployment features from a customer perspective, conduct recurring billing audits, and work with Product, Operations, Finance, and Engineering to resolve issues.

The role emphasizes hands-on QA, data validation, and continuous improvement of pricing, promotions, and checkout experiences across our platforms.