Account Manager

Assembly Software; Miami (FL); Hybrid; USD 70,000 - 120,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401k

Job summary

Assembly Software is seeking an Account Manager to own a portfolio of law firm accounts across a regional territory. You will drive renewals, upsells, and expansion revenue while building deep relationships with stakeholders from paralegals to managing partners.

You’ll partner with Customer Success to maintain account health, conduct strategic reviews, and rely on Salesforce data to forecast and guide growth decisions. This is a remote-friendly role with occasional visits to our Miami office.

Qualifications

• 3+ years in B2B SaaS account management or sales.
• Strategic, relationship-driven approach with account planning.
• Comfort navigating complex stakeholder maps and commercial conversations.

Responsibilities

• Manage a portfolio of existing law firm accounts, owning renewals, upsells, and expansion revenue.
• Build multi-threaded relationships across accounts—from paralegals to managing partners.
• Run strategic business reviews to uncover growth opportunities beyond usage dashboards.
• Partner with Customer Success to keep accounts healthy and intervene early when risk appears.
• Forecast accurately and keep Salesforce data up to date for leadership planning.

Skills

SaaS sales

Account management

Stakeholder management

CRM proficiency

Legal tech experience

Job description

When you join Assembly Software, you’re joining a team that genuinely cares about you, your career, and your excitement about your job. When you work for a tech company in the legal field, there are endless opportunities ripe for disruption, and you’ll be on the forefront of that innovation. We want you to pursue what drives you and push your boundaries! Assembly Software is where people come to shake up a historically buttoned-up industry.

Vision Statement

Assembly's vision is to provide the legal community the best practice management software that enables client advocacy from anywhere at anytime.

Mission Statement

Our mission is to provide intuitive and comprehensive legal practice management solutions enhancing efficiency and profitability for our customers.

Core Values

• We are Accountable: We accept responsibility for our choices and actions. We value transparency + feedback.
• We Never Stop Learning: We pursue growth + learning.
• We Thrive as a Team: We value others' opinions + work respectfully with one another.
• We are Collaborative Innovators: We are adventurous, creative + open-minded.
• We are Here to Be of Service to our Customer + our Colleagues: No matter our role, we are all here to be of service + add value.
• We have Unyielding Integrity: We do the right thin, even when no one is watching.
• We Embrace Diversity + Inclusion: We are passionate about creating and cultivating an inclusive culture that promotes and values diversity.

There’s a reason our clients stay with Assembly — the platform works, and the people behind it genuinely care. But “staying” isn’t the same as “thriving,” and that’s where you come in.

We’re looking for an Account Manager who sees every customer relationship as a growth opportunity — someone who can identify where Deliverable AI fits, where expansion is possible, and where Assembly can go deeper. You’ll own the commercial expansion motion across a portfolio of law firm accounts in your regional territory, working alongside a CSM who keeps clients happy so you can focus on growing the relationship. Your territory is your franchise. Own it.

What You’ll Do

• Manage a portfolio of existing law firm accounts, owning renewals, upsells, and expansion revenue
• Build multi-threaded relationships across your accounts — from paralegals to managing partners
• Run strategic business reviews that go beyond usage dashboards to deliver real insights and uncover growth opportunities
• Partner with Customer Success to keep accounts healthy and intervene early when risk appears
• Forecast accurately and keep Salesforce tight — leadership counts on your data to plan

What You Bring

• 3+ years in B2B SaaS account management or sales with a track record of hitting renewal and expansion targets
• A strategic, relationship-driven approach — you think in terms of account plans, not just transactions
• Comfort navigating complex stakeholder maps and having commercial conversations at all levels
• CRM fluency and a data-informed mindset
• Bonus: experience working with law firms or in the legal tech space

I am tired of the daily grind of a commute, where are you located?

With the exception of scheduled visits to our Miami, FL office and scheduled video meetings, you get to work in the comfort of your own home in your PJs if you’d like!

What makes Assembly Software so special?

The people are the heart of our organization! Our passion for our products and our entrepreneurial spirit creates an energetic and fun work culture. Assembly Software is a SaaS organization and the leading provider of case management solutions and through our three brands, Needles, Needles Neos and TrialWorks, we have a rich multi-decade history. Today we have assembled the largest user base in the industry, with over 2,500 law firm customers and more than 40,000 users. In 2017, the business was acquired by Ridge Road Partners – a group of long-term focused, business builders – who are transforming the business into a dynamic, fast-growth enterprise. Additionally, Assembly Software offers a competitive compensation package with uncapped commissions for our Account Executives, and built-in accelerators.

What are the benefits like?

You will be able to elect from competitive health, dental, and vision benefits in addition to short and long term disability, and other supplemental insurance options. You will have 401k, flexible time off, paid parental leave, and an employee assistance program. We value our employees and reward and recognize your contributions.

Assembly Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.