Senior Product Operations Leader

Harvey; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Harvey is seeking a Senior Product Operations Manager to bridge Product, Engineering, and Go‑to‑Market teams. You will build operating systems that help product teams make better decisions, ship with confidence, and drive measurable outcomes for law firms and in‑house legal teams at the frontier of AI adoption.

You will balance hands‑on execution with strategic initiatives, thrive in ambiguity, and create structure where none exists to enable Harvey to scale its product lifecycle effectively.

Responsibilities

• Inputs to Product Teams — Ensuring teams have the information they need to make great decisions
• Build and maintain Voice of Customer systems that synthesize feedback from law firm partners, in-house clients, CSMs, and sales into actionable product signals
• Establish rigorous mechanisms for measuring product success and user impact, including analytics dashboards, KPIs, and clear hypotheses
• Create high‑leverage engagement points with customers and partners throughout the product lifecycle — from alpha through post‑GA
• Streamline key decision points across teams, reducing friction and improving prioritization quality
• Ops of the Product Org — Creating the operating systems that enable product teams to thrive
• Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)
• Build reliable run‑of‑business systems that scale as Harvey grows — launch calendars, intake frameworks, RACI structures
• Drive cross‑functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
• Facilitate roadmap planning by coordinating stakeho

Job description

Harvey is seeking a Senior Product Operations Manager to bridge Product, Engineering, and Go‑to‑Market teams. You will build operating systems that help product teams make better decisions, ship with confidence, and drive measurable outcomes for law firms and in‑house legal teams at the frontier of AI adoption.

You will balance hands‑on execution with strategic initiatives, thrive in ambiguity, and create structure where none exists to enable Harvey to scale its product lifecycle effectively.