Senior Product Operations Manager

Harvey; United States; A distancia; USD 120.000 - 170.000; Jornada completa

Descripción de la vacante

Harvey is seeking a Senior Product Operations Manager to bridge Product, Engineering, and Go‑to‑Market teams. You will build operating systems that help product teams make better decisions, ship with confidence, and drive measurable outcomes for law firms and in‑house legal teams at the frontier of AI adoption.

You will balance hands‑on execution with strategic initiatives, thrive in ambiguity, and create structure where none exists to enable Harvey to scale its product lifecycle effectively.

Responsabilidades

• Inputs to Product Teams — Ensuring teams have the information they need to make great decisions
• Build and maintain Voice of Customer systems that synthesize feedback from law firm partners, in-house clients, CSMs, and sales into actionable product signals
• Establish rigorous mechanisms for measuring product success and user impact, including analytics dashboards, KPIs, and clear hypotheses
• Create high‑leverage engagement points with customers and partners throughout the product lifecycle — from alpha through post‑GA
• Streamline key decision points across teams, reducing friction and improving prioritization quality
• Ops of the Product Org — Creating the operating systems that enable product teams to thrive
• Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)
• Build reliable run‑of‑business systems that scale as Harvey grows — launch calendars, intake frameworks, RACI structures
• Drive cross‑functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
• Facilitate roadmap planning by coordinating stakeho

Descripción del empleo

Why Harvey

At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.

Role Overview

As a Senior Product Operations Manager at Harvey, you will be the connective tissue between Product, Engineering, and Go-to-Market teams — turning strategy into execution across our entire product lifecycle. You'll build and scale the operating systems that help our product teams make better decisions, ship with confidence, and drive measurable impact for law firms and in-house legal teams pushing the frontier of AI adoption. You'll work as an extension of product leadership, balancing hands on execution with strategic initiatives. This is a role for someone who builds from 0 to 1, thrives in ambiguity, and creates structure where none exists.

What You’ll Do

• Inputs to Product Teams — Ensuring teams have the information they need to make great decisions
• Build and maintain Voice of Customer systems that synthesize feedback from law firm partners, in-house clients, CSMs, and sales into actionable product signals
• Establish rigorous mechanisms for measuring product success and user impact, including analytics dashboards, KPIs, and clear hypotheses
• Create high‑leverage engagement points with customers and partners throughout the product lifecycle — from alpha through post‑GA
• Streamline key decision points across teams, reducing friction and improving prioritization quality
• Ops of the Product Org — Creating the operating systems that enable product teams to thrive
• Own and improve core product development processes, tooling, and team rituals (planning cycles, monthly reviews, roadmap prioritization, etc.)
• Build reliable run‑of‑business systems that scale as Harvey grows — launch calendars, intake frameworks, RACI structures
• Drive cross‑functional alignment between Product, Engineering, Marketing, Sales, and Customer Success
• Facilitate roadmap planning by coordinating stakeho