Senior Product Operations & Analytics Lead

ECI Software Solutions; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

ECI Software Solutions is seeking a Senior Product Operations Manager to build the data and operating rhythm backbone of the Product organization. You will own the single source of truth for product health across 60+ products and partner with product, engineering, finance, and leadership.

This senior IC role focuses on establishing metric definitions, data governance, dashboards, and planning cadences. You will coordinate cross-vertical analysis, churn/retention, and product-P&L with finance,

Qualifications

• 8+ years of experience in product operations, product/business analytics, strategy and operations, business operations, or management consulting (or 6+ years with a Master's degree, or equivalent experience), in or adjacent to a B2B software or SaaS product organization.
• Strong hands-on data skills: SQL plus a BI tool (Looker, Tableau, Power BI, Metabase, or similar) and a product analytics platform (Pendo, Amplitude, Mixpanel, or similar). You can build a dashboard an executive actually opens.
• A track record of building reporting systems, metric definitions, or operating cadences that an organization adopted and kept using.
• Wide-ranging, senior-IC experience resolving complex problems that span multiple product lines or verticals, with the judgment to select methods and evaluation criteria independently.
• Excellent written communication, with the ability to distill complexity into concise, decision-ready narrative for senior leaders.
• Bachelor's degree or equivalent practical experience.

Responsibilities

• Define metrics once and establish standardized definitions for core product metrics (bookings, engagement, retention, churn, NRR/GRR, adoption, and product-line health).
• Own the data dictionary. Create and maintain a living catalog of every metric, its formula, its source, and its owner.
• Set instrumentation standards. Partner with PMs and engineering to define how product usage is tracked and tagged consistently.
• Stand up dashboards people actually use. Build and maintain product-health views by product, by vertical, and across the portfolio.
• Churn and retention analysis. Run cohort-based retention and churn analysis at the account and product level.
• Win/loss data. Analyze win/loss data providing insight to reasons that help product make roadmap decisions.
• Product P&L and financial analysis. Partner with Finance to build product-line P&L and margin views.
• Turn data into narrative. Synthesize usage, retention, win/loss, and financial signals into concise analysis with a clear recommendation.

Skills

SQL

Looker

Tableau

Power BI

Metabase

Written communication

Education

Bachelor's degree or equivalent practical experience

Tools

Looker

Tableau

Power BI

Metabase

Job description

ECI Software Solutions is seeking a Senior Product Operations Manager to build the data and operating rhythm backbone of the Product organization. You will own the single source of truth for product health across 60+ products and partner with product, engineering, finance, and leadership.

This senior IC role focuses on establishing metric definitions, data governance, dashboards, and planning cadences. You will coordinate cross-vertical analysis, churn/retention, and product-P&L with finance,