Senior Product Manager, Workflows

Remote; San Francisco (CA); On-site; USD 170,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Mental health coverage

Parental leave (16 weeks)

Unlimited PTO

Remote work stipends

Professional development budget

Job summary

Customer.io is seeking a Senior Product Manager to turn customer signals into impactful products focused on Workflows. You will partner with design and engineering to ship high-value features and measure success against real customer outcomes.

You'll synthesize customer and market research, analytics, and your own judgment to create a customer-first roadmap, operating with autonomy in a cross-functional team to deliver fast, reliable results.

Qualifications

• 7+ years of product management experience in B2B SaaS or platforms using behavioral data.
• Strong analytical skills and comfort with metrics dashboards.
• Proven ability to lead feature development independently and deliver outcomes with small teams.
• High product intuition with humility and experimentation.
• Exceptional written communication and decision-framing in remote/async environments.
• Experience using or developing AI-powered tooling in product workflows.
• Technical background with ability to build basic web apps and work with data models/APIs.
• Track record as a point of contact or DRI for engineering initiatives.
• Experience with complex workflows or automations is a plus.

Responsibilities

• Identify and validate customer problems through user research, analytics, partner insights, and AI-powered discovery.
• Prototype rapidly and run focused experiments to test hypotheses early in development.
• Lead cross-functional planning with Engineering, Design, and business stakeholders around clear goals.
• Drive feature strategy and influence roadmaps based on customer impact and market opportunity.
• Break down projects into incremental releases using reuse and system thinking.
• Define product success metrics and track adoption, engagement, and retention.
• Take on Technology Lead responsibilities for initiatives, including data analysis and coordinating work.
• Review product metrics after launch and coordinate with GTM to ensure successful outcomes.

Skills

Product management

Data analysis

Remote work

AI tooling

Cross-functional leadership

Job description

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, my name is Megan Berry, Senior Director of Product at Customer.io, and I'm looking for a Senior Product Manager to help us turn customer signals into products people actually want.

Our team is six product managers who partner closely with Design and Engineering to launch first-class products that drive customer and business outcomes. You need to be able to synthesize customer research, market research, analytics and your own taste into a customer-first roadmap and set of releases. You will work with a cross-functional team with a high level of autonomy to validate ideas early and help the team ship excellent work. This role focuses on Workflows.

What we value

• Surfacing customer problems based on qualitative and quantitative data.

• Driving alignment through effective communication.

• Performing market research and presenting findings.

• Using AI to accelerate discovery.

• Helping our teams ship sooner.

What you’ll do

• Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools.

• Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in development.

• Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs.

• Drive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity.

• Break down complex projects into incremental, testable releases, using component reuse and system thinking to accelerate delivery.

• Define product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement.

• Take on Technology Lead responsibilities for specific initiatives when needed, including data analysis, prototyping, coordinating engineering work, and managing delivery risks.

• Look at product metrics after launch and work with GTM stakeholders to ensure your launches are successful and create the product and business outcomes we want.

What we're looking for

• 7+ years of product management experience, ideally including time in B2B SaaS or platforms that leverage behavioral data for automation or messaging.

• Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact.

• Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams.

• High product intuition balanced with humility and experimentation. You're comfortable being wrong and eager to learn quickly.

• Exceptional written communication and decision-framing abilities, especially in remote and async-first environments.

• Experience using or developing AI-powered tooling in your product workflow.

• Technical background with demonstrated ability to build basic web applications, write scripts, and work with engineering teams on topics such as data models, APIs, and performance requirements.

• Track record of serving as a point of contact or DRI for engineering initiatives, with the ability to choose objectives and navigate trade-offs.

• Experience with products that involve complex workflows or automations is a plus.

Compensation & Benefits

We believe in transparency. Starting salary for this role is $170k–$200k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Zone 1: $204k–$240k USD
Zone 2: $187k–$220k USD
Zone 3: $170k–$200k USD

• 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
• 16 weeks paid parental leave
• unlimited PTO
• stipends for remote work and wellness
• a professional development budget
• and more

See full benefits here

Our Process

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

1. 30-minute video call with a Recruiter

2. 30-minute video call with the Hiring Manager

3. 60-minute Engineering working session (Product case, Part 1)

4. 60-minute Product case presentation with the Product team and Hiring Manager (Part 2)

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [e-mail].

Join us!

Check out our careers page for more information about why you should come work with us!