Senior Product Manager, Workflows

Customer.io; United States; Teletrabalho; USD 170 000 - 200 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full benefits package

Parental leave 16 weeks

Unlimited PTO

Remote work stipend

Professional development budget

Resumo da oferta

Customer.io is seeking a Senior Product Manager to turn customer signals into impactful products, focusing on Workflows. You will partner with a six-strong product team, synthesize research with analytics, and own a customer-first roadmap with autonomous cross-functional collaboration.

You should bring 7+ years in product management for B2B SaaS or platforms using behavioral data, strong analytics, and experience guiding AI-powered tooling in product workflows.

Qualificações

• 7+ years of product management experience in B2B SaaS or platforms that leverage behavioral data for automation or messaging.
• Strong analytical skills; comfortable with metrics dashboards and using data to shape direction.

Responsabilidades

• Identify and validate customer problems through user research and analytics.
• Rapidly prototype and run focused experiments to test hypotheses.
• Lead cross-functional planning with Engineering, Design, and business stakeholders around clear product goals.
• Drive feature strategy and contribute to roadmaps based on customer impact and market opportunity.
• Break down complex initiatives into incremental, testable releases to accelerate delivery.
• Define product success metrics and track adoption, engagement, and retention for iterative improvement.
• Take on Technology Lead responsibilities for initiatives, including data analysis and coordinating engineering work.
• Monitor product metrics post-launch and work with GTM to ensure successful outcomes.

Conhecimentos

Product management

B2B SaaS experience

Data-driven decisions

Remote/async collaboration

Descrição da oferta de emprego

Over 9,000 companies - from scrappy startups to global brands - use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, my name is Megan Berry, Senior Director of Product at Customer.io , and I'm looking for a Senior Product Manager to help us turn customer signals into products people actually want.

Our team is six product managers who partner closely with Design and Engineering to launch first-class products that drive customer and business outcomes. You need to be able to synthesize customer research, market research, analytics and your own taste into a customer-first roadmap and set of releases. You will work with a cross-functional team with a high level of autonomy to validate ideas early and help the team ship excellent work. This role focuses on Workflows.

What we value

• Surfacing customer problems based on qualitative and quantitative data.
• Driving alignment through effective communication.
• Performing market research and presenting findings.
• Using AI to accelerate discovery.
• Helping our teams ship sooner.

What you’ll do

• Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools.
• Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in development.
• Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs.
• Drive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity.
• Break down complex projects into incremental, testable releases, using component reuse and system thinking to accelerate delivery.
• Define product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement.
• Take on Technology Lead responsibilities for specific initiatives when needed, including data analysis, prototyping, coordinating engineering work, and managing delivery risks.
• Look at product metrics after launch and work with GTM stakeholders to ensure your launches are successful and create the product and business outcomes we want.

What we're looking for

• 7+ years of product management experience, ideally including time in B2B SaaS or platforms that leverage behavioral data for automation or messaging.
• Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact.
• Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams.
• High product intuition balanced with humility and experimentation. You're comfortable being wrong and eager to learn quickly.
• Exceptional written communication and decision-framing abilities, especially in remote and async-first environments.
• Experience using or developing AI-powered tooling in your product workflow.
• Technical background with demonstrated ability to build basic web applications, write scripts, and work with engineering teams on topics such as data models, APIs, and performance requirements.
• Track record of serving as a point of contact or DRI for engineering initiatives, with the ability to choose objectives and navigate trade-offs.
• Experience with products that involve complex workflows or automations is a plus.

We believe in transparency. Starting salary for this role is $170k-$200k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Zone 1: $204k-$240k USD
Zone 2: $187k-$220k USD
Zone 3: $170k-$200k USD

We know our people are what make us great, and we’re committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more.

No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision.

• 30-minute video call with a Recruiter
• 30-minute video call with the Hiring Manager
• 60-minute Product case presentation with the Product team and Hiring Manager (Part 2)

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact [e-mail] .

Customer.io's Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.