Lead Product Manager, Messaging

ziprecruiter; United States; Hybrid; USD 215,000 - 255,000; Full time

Benefits offered by this job

Hybrid work environment

Employer-matched 401(k)

Flexible vacation and PTO

Equity/bonus/commission potential

Remote-friendly US roles

Job summary

ZipRecruiter seeks a lead product manager to own the job-seeker messaging portfolio for a large online employment marketplace. You will shape email and push notifications at scale, deciding which messages exist, who receives them, and when, balancing volume with trust and long-term retention.

You will own KPIs from portfolio to message performance, design experiments, and partner with engineering, data science, and go-to-market teams to optimize deliverability and relevance.

Qualifications

• 7+ years of proven success in product management with a track record of delivering results.
• Strong SQL fluency and comfort designing and reading A/B experiments.
• Owned email, push, or lifecycle messaging products at consumer scale, with an understanding of the tension between engagement volume and user trust.
• AI/ML fluency, including shipping product features powered by ranking, relevance, or recommendation models.
• Customer-obsessed, with a history of direct user research.
• Strong written and verbal communication and effective collaboration across engineering, data science, design, and go-to-market.

Responsibilities

• Take full accountability for the job-seeker messaging domain, from portfolio-level KPIs to the details of individual message performance
• Lead the thinking behind which of dozens of message types go out, when, how many, and through which channels
• Own key metrics including applications delivered, activation and retention, unsubscribes and complaint rates, and revenue carried by email placements, and interrogate the why behind the numbers
• Design experiments and resolve them with judgment about long-term business health, beyond short-term engagement
• Partner with engineering on the messaging platform, with ranking and matching teams on relevance inside sends, and with marketplace teams on supply and demand
• Protect the channel through deliverability, sender reputation, compliance, and opt-in/opt-out systems
• Serve as the voice of the job seeker for off-platform touchpoints through direct conversation and research

Skills

Product management

SQL fluency

A/B testing

AI/ML fluency

User research

Cross-functional collaboration

Job description

Role overview

A lead product manager role owning the job-seeker messaging portfolio for a large online employment marketplace. The position covers email and push notifications at scale, deciding which messages exist, who receives them and when, and how to balance message volume against job-seeker trust and long-term retention.

Responsibilities

• Take full accountability for the job-seeker messaging domain, from portfolio-level KPIs to the details of individual message performance
• Lead the thinking behind which of dozens of message types go out, when, how many, and through which channels
• Own key metrics including applications delivered, activation and retention, unsubscribes and complaint rates, and revenue carried by email placements, and interrogate the why behind the numbers
• Design experiments and resolve them with judgment about long-term business health, beyond short-term engagement
• Partner with engineering on the messaging platform, with ranking and matching teams on relevance inside sends, and with marketplace teams on supply and demand
• Protect the channel through deliverability, sender reputation, compliance, and opt-in/opt-out systems
• Serve as the voice of the job seeker for off-platform touchpoints through direct conversation and research

Requirements

• 7+ years of proven success in product management with a track record of delivering results
• Strong SQL fluency and comfort designing and reading A/B experiments
• Owned email, push, or lifecycle messaging products at consumer scale, with an understanding of the tension between engagement volume and user trust
• AI/ML fluency, including shipping product features powered by ranking, relevance, or recommendation models
• Customer-obsessed, with a history of direct user research
• Strong written and verbal communication and effective collaboration across engineering, data science, design, and go-to-market

Nice to have

• Two-sided marketplace experience (such as jobs, real estate, or rideshare)
• Experience building message selection, frequency capping, channel orchestration, or large-scale growth/CRM automation
• Working knowledge of email deliverability, sender reputation, and SMS/RCS compliance

Benefits and work setup

• US base salary range: $215,000-$255,000, plus potential equity, bonus, or commission
• Competitive salary with an exceptional benefits package
• Flexible vacation and paid time off
• Employer-matched 401(k)
• Hybrid work environment, with most US-based roles eligible to be performed remotely