Senior Product Manager: Shared Hosting, Retention Focus

Bluehost; United States; On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Health insurance

401K matching

Job summary

Bluehost is seeking a Senior Product Manager to own the strategy and roadmap for the shared hosting platform. You will drive retention, renewals, and the customer experience end-to-end across brands, partnering with engineering, design, and marketing to deliver measurable improvements.

You will measure success by renewal rate, activation, and support metrics while navigating a large legacy platform. This role targets a competitive compensation range in the US market.

Qualifications

• 5+ years in product management, including retention or customer experience focus.
• Experience with subscription products and pricing models is a plus.
• Strong quantitative and written communication skills.

Responsibilities

• Define and own the multi-quarter vision, strategy, and roadmap for shared hosting platform across brands.
• Diagnose churn by term and renewal, and build a roadmap to address root causes.
• Own provisioning, onboarding, domain connection, and first-session experience to reduce churn.
• Modernize hosting control panel and ensure a seamless migration path from legacy tooling.
• Collaborate with engineering, design, and program management to deliver outcomes across teams.

Skills

Product strategy

Roadmap development

Retention optimization

Cross-functional leadership

Data analysis

Tools

SQL

A/B testing

Analytics

Job description

Bluehost is seeking a Senior Product Manager to own the strategy and roadmap for the shared hosting platform. You will drive retention, renewals, and the customer experience end-to-end across brands, partnering with engineering, design, and marketing to deliver measurable improvements.

You will measure success by renewal rate, activation, and support metrics while navigating a large legacy platform. This role targets a competitive compensation range in the US market.