Senior Product Manager — Provider Connect & API Platforms

Humana Inc

Honolulu (HI)

Remote

USD 126,000 - 174,000

Full time

2 days ago

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Job summary

Humana Inc is seeking a Lead Product Manager - Provider Direct Connect to guide strategy, roadmap, and scalable provider connectivity initiatives. You will partner with provider organizations, technology teams, and business stakeholders to identify opportunities, translate needs into requirements, and drive cross-functional execution in a fast-paced environment.

You will define success metrics, build standardized integration solutions, and influence decisions across matrixed teams, ensuring

Qualifications

Bachelor's degree or equivalent experience.
8+ years of Product Management, Healthcare Technology, Provider Solutions, Integration Management, Digital Products, or related experience.
Experience developing product strategy, product vision, roadmaps, and executing products from concept through delivery.
Experience leading large, cross-functional initiatives involving business, operations, technology, and external stakeholders.
Demonstrated experience managing complex stakeholder relationships and influencing decisions across matrixed organizations.
Experience working with integration-based products, platforms, APIs, or digital connectivity solutions.
Strong communication and presentation skills with the ability to communicate effectively across all organizational levels, including senior leadership.
Experience defining success metrics and leveraging data to drive prioritization and product decisions.
Proven ability to manage competing priorities and execute effectively in a fast-paced environment.
Strong attention to detail, organizational skills, and customer-focused mindset.

Responsibilities

Define and drive the product vision, strategy, and roadmap for Provider Direct Connect capabilities.
Champion backlog refinement and prioritization practices that ensure investments are aligned to customer value, business outcomes, and technical scalability.
Develop scalable and standardized integration solutions that support enterprise growth and improve provider engagement.
Partner with provider organizations and internal stakeholders to identify business needs, opportunities, and pain points.
Build strong relationships with providers, vendors, and cross-functional partners to drive successful product outcomes.
Advocate for the timely resolution of incident tickets impacting provider operations by coordinating cross-functional collaboration, driving prompt issue resolution, and ensuring appropriate maintenance, support, and follow-through are in place to minimize disruption and maintain provider relationships
Collaborate with technology, architecture, and operational teams to define integration standards and long-term platform capabilities.
Translate customer and business needs into clear product requirements and prioritized investments.
Balance short-term delivery objectives with long-term strategic goals and platform evolution.
Partner with implementation and customer success teams to support onboarding, adoption, and ongoing provider satisfaction.
Establish success metrics and utilize data-driven insights to measure performance and inform product decisions.
Communicate roadmap priorities, outcomes, risks, and business value to senior leadership and key stakeholders.
Drive continuous improvement efforts that enhance provider experiences and reduce administrative complexity.
Ensure solutions are designed with a focus on scalability, standardization, operational excellence, and long-term sustainability.