Senior Product Manager: Payment Experiences & Services

JPMorganChase; Delaware (OH); On-site; USD 120,000 - 180,000; Full time

Job summary

JPMorgan Chase is seeking a Senior Associate in the Payments Experiences and Services group to drive enrollment service strategy within Banking Payments. You will coordinate with product, analytics, business, and India-based engineering teams to deliver customer-permission and enrollment capabilities.

The role emphasizes backlog management, stakeholder engagement, and cross-functional execution across multiple teams and regions. Excellent communication and agile leadership are essential.

Qualifications

• 5+ years of experience in product, financial services, technology, project management, or other relevant fields.
• Experience working on projects that involve interaction with various stakeholders and technology within a financial domain.
• Understanding of development processes, database usage, and microservices (e.g., Kafka, APIs).
• Demonstrable experience as an interface between business and technical teams.
• Agile project management experience, including proficiency in agile project management tools (i.e., JIRA Align, JIRA, Confluence, Lucid etc.).
• Self-starter with a mindset focused on problem management/resolution and continuous improvement.
• Effective communication skills (both verbal and written) for engaging with business and technical stakeholders and management.

Responsibilities

• Collaborate with product, analytics, business, and engineering partners to lead and develop product and design strategies.
• Define, prioritize, and clarify user stories in coordination with other Product Managers, engineering leads, and the leadership team.
• Work with business stakeholders and the India engineering team to maintain a healthy backlog and provide visibility across the enterprise, including at the executive level.
• Collaborate with Agility Leads to run successful Release Planning and Sprint Planning sessions, as well as Sprint Reviews and Retrospectives.
• Conduct pre-release reviews, including regression testing and quality assurance, to certify releases as production-ready, along with production validation.
• Work closely with Product leads, developers, operations, and production management teams to research and resolve issues or defects that impact the customer experience.

Skills

Product management

Stakeholder management

Communication

Agile methodologies

Financial services domain

Team collaboration

Problem solving

Tools

JIRA Align

JIRA

Confluence

Lucid

Kafka

APIs

Job description

JPMorgan Chase is seeking a Senior Associate in the Payments Experiences and Services group to drive enrollment service strategy within Banking Payments. You will coordinate with product, analytics, business, and India-based engineering teams to deliver customer-permission and enrollment capabilities.

The role emphasizes backlog management, stakeholder engagement, and cross-functional execution across multiple teams and regions. Excellent communication and agile leadership are essential.