VP Product Manager, Payments & Onboarding Innovation

JPMorganChase; Columbus (OH); On-site; USD 110,000 - 145,000; Full time

Job summary

JPMorganChase in the SMB Payments group is seeking a Product Manager to shape the onboarding experience and guide end-to-end product lifecycles. You will serve as voice of the customer, translate insights into profitable offerings, and work with engineering, design, and marketing to deliver high-quality, scalable digital products.

This role emphasizes data-driven decision making, agile collaboration, and deep knowledge of digital banking trends.

Qualifications

• 5+ years of product management experience.
• Strong knowledge of product development lifecycle, design, and data analytics.
• Proven ability to lead lifecycle activities from discovery to value management.
• Empathy for customer needs and problem solving.
• Creative with ability to define tradeoffs and drive results.
• Strong technical acumen and collaboration with engineering in agile env.
• Effective communicator to align cross-functional stakeholders.
• Ability to prioritize and manage multiple initiatives.
• Data-driven and able to derive insights from data.
• Experience building customer-facing digital products.

Responsibilities

• Develops a product strategy and vision that delivers value to customers.
• Manages discovery and market research to uncover customer solutions and integrate them into the product roadmap.
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition.
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability.
• Champion customer onboarding experience across channels while ensuring customers can easily sign-up for our products and services with minimal friction.
• Collaborate closely with cross-functional teams including product, marketing, risk & compliance, sales, and leadership on the continuous evolution of customer onboarding vision, strategy and roadmap.
• Work with our platform partners and/or merchants to identify (through qualitative and quantitative methods) their unique needs and then translate those insights to improve customer boarding experiences.
• Define product requirements; create user stories; clearly articulate acceptance criteria for various use cases; and maintain and prioritize product backlog.
• Work alongside engineering, design and product delivery teams as a trusted partner through all phases of the product development lifecycle.
• Be the voice of customers and ship high quality and scalable products on time.
• Maintain an understanding of the financial services industry and trends in digital banking, digital identity and onboarding across web and mobile channels.

Skills

Product management

Product lifecycle

Data analytics

Agile development

Stakeholder communication

Cross-functional teamwork

Customer focus

Technical acumen

Job description

JPMorganChase in the SMB Payments group is seeking a Product Manager to shape the onboarding experience and guide end-to-end product lifecycles. You will serve as voice of the customer, translate insights into profitable offerings, and work with engineering, design, and marketing to deliver high-quality, scalable digital products.

This role emphasizes data-driven decision making, agile collaboration, and deep knowledge of digital banking trends.