Senior Product Manager, Patient Experience & Engagement

Midi Health; Palo Alto (CA); Hybrid; USD 160,000 - 200,000; Full time

Job summary

Midi Health seeks a Senior Product Manager, Patient Experience to own the digital experience that builds a long-term relationship with Midi. You will shape the patient journey from onboarding to follow-up care, driving engagement and retention across telehealth and in-person touchpoints.

You will set the roadmap and collaborate with Clinical Operations, Lifecycle Marketing, Data, Engineering and Design to ship empathetic experiences that measurably improve patient outcomes.

Qualifications

• 5+ years in product management for consumer-facing digital products.
• Experience with hypothesis-driven development and A/B testing.
• Strong UX sense to improve patient engagement and trust.

Responsibilities

• Own the Patient Experience Roadmap and define the vision for the web journey.
• Extend care beyond the visit by building touchpoints across care life-cycle.
• Analyze patient journey data and run experiments to improve engagement.
• Lead cross-functional teams across Clinical Ops, Lifecycle Marketing, Data, Engineering and Design.

Skills

Product management

Consumer-facing products

Experimentation

Data analysis

UX design sense

Lifecycle management

Cross-functional leadership

Job description

Midi Health seeks a Senior Product Manager, Patient Experience to own the digital experience that builds a long-term relationship with Midi. You will shape the patient journey from onboarding to follow-up care, driving engagement and retention across telehealth and in-person touchpoints.

You will set the roadmap and collaborate with Clinical Operations, Lifecycle Marketing, Data, Engineering and Design to ship empathetic experiences that measurably improve patient outcomes.