Senior Product Manager - Patient Experience AI

Tebra; Oregon; Hybrid; USD 135,000 - 152,000; Full time

Benefits offered by this job

Healthcare benefits

Work from home basics discount through

Gympass

Telus Employee Assistance Program

Job summary

Tebra is seeking a Senior Product Manager for the Patient Experience portfolio in the United States. You will own strategy and execution, turning customer needs into clear priorities, and leading cross-functional teams from discovery through launch.

You will bring AI fluency to the products, while balancing privacy, latency, and cost considerations across evolving scheduling features. Reporting to the Product team, you will conduct market research, define segments, and collaborate with

Qualifications

• 5+ years of experience in product, focused on software applications.
• Hands-on experience using generative AI in product work with prototypes or experiments.
• Experience shipping an AI-powered product capability in production preferred.
• Knowledge of large language models, prompting, retrieval and agentic workflows.
• Proven track record with customer-facing products, complex workflows and strategy.
• Agile product management experience in a B2B SaaS/Cloud setting.
• Ability to define business trade-offs and move through ambiguity.
• Experience developing healthcare-related products is preferred.

Responsibilities

• Define and execute product strategy, turn customer needs into priorities and lead cross-functional teams from discovery through launch.
• Drive the Patient Experience portfolio, including calendar and scheduling features as priorities evolve.
• Lead AI-enabled features, measure outcomes, and ensure privacy, latency and cost balance.
• Perform market research, analyze customer segments and pricing/packaging options.
• Prepare software design plans with specifications and UI wireframes.
• Manage the customer experience roadmap and maintain the feature backlog.
• Collaborate with Product Marketing on positioning and gather user feedback through tests and field visits.
• Stay current on healthcare regulatory and privacy requirements affecting technology.

Skills

Product management

Generative AI in product work

Cross-functional leadership

Agile product management

Data-driven decision making

AI quality measures

Market and customer research

Job description

Tebra is seeking a Senior Product Manager for the Patient Experience portfolio in the United States. You will own strategy and execution, turning customer needs into clear priorities, and leading cross-functional teams from discovery through launch.

You will bring AI fluency to the products, while balancing privacy, latency, and cost considerations across evolving scheduling features. Reporting to the Product team, you will conduct market research, define segments, and collaborate with