Senior Product Manager: Off-App Experience & AI Engagement

Amazon Inc.; Seattle (WA); In loco; USD 160.000 - 230.000; Tempo pieno

Descrizione del lavoro

Amazon Inc. in Seattle is seeking a Senior Product Manager - Tech to shape Prime Video’s off-app customer experiences beyond the app.

You will lead strategic direction for outbound messaging, AI surfaces, and emergent platforms, driving premium, timely communications across email, push, WhatsApp, and more. Data-driven, with a strong bias for experimentation, you’ll influence cross-functional teams to deliver impactful experiences.

Mansioni

• Vision & Strategy: Drive the long-term vision and strategy for Prime Video's off-app customer experience — defining how we show up across outbound channels, conversational surfaces, and emerging AI platforms
• Customer Understanding: Develop a comprehensive understanding of customer lifecycle patterns, content consumption behaviors, and channel preferences to inform when, where, and how we reach customers
• Leadership & Influence: Set the bar for product thinking across the team — mentor PMs, influence cross-org priorities, and represent the off-app experience perspective in senior leadership forums
• Experience Design: Design and implement customer communication experiences that are premium, contextual, and consistent with the in-app experience — across email, push, WhatsApp, and new surfaces
• Innovation: Pioneer new approaches to customer engagement across emerging surfaces including AI platforms, conversational interfaces, and agentic experiences — positioning Prime Video ahead of shifting customer behavior
• Marketing Automation: Build and scale the systems and tooling that enable marketers to create, test, and optimize customer journeys without engineering dependency
• Metrics & Experimentation: Define success metrics, build a robust experimentation roadmap, and drive continuous optimization across all channels and lifecycle stages
• Collaboration: Partner closely with engineering, science, marketing, UX design, and business intelligence teams to bring experiences to market in a complex, fast-paced environment

Descrizione del lavoro

Amazon Inc. in Seattle is seeking a Senior Product Manager - Tech to shape Prime Video’s off-app customer experiences beyond the app.

You will lead strategic direction for outbound messaging, AI surfaces, and emergent platforms, driving premium, timely communications across email, push, WhatsApp, and more. Data-driven, with a strong bias for experimentation, you’ll influence cross-functional teams to deliver impactful experiences.