Senior Product Manager - MSP

arcticwolf; United States; Remote; USD 120,000 - 190,000; Full time

Benefits offered by this job

equity

flexible time off

paid volunteer days

retirement contributions

health and dental coverage

mental health support

training

parental and fertility support

Job summary

Arctic Wolf is seeking a Senior Product Manager to shape strategy and delivery for MSP-focused services used by managed service providers serving small and mid-sized businesses. You’ll collaborate with product, engineering, design, and business teams and engage directly with partners and executives.

You will lead the MSP portfolio vision, drive multi-team initiatives, and translate complex requirements into actionable roadmaps with measurable outcomes.

Qualifications

• 4+ years of product management experience in SaaS, cloud, cybersecurity, platforms, or enterprise software.
• Experience leading complex projects across multiple teams and stakeholders.
• Experience working through product development with software engineering, architecture, and UX teams.

Responsibilities

• Set the product vision, roadmap, and priorities for the MSP business.
• Deliver capabilities across the portfolio: multi-customer administration, lifecycle management, licensing, billing, reporting, integrations, and access controls.
• Lead platform work that makes partner operations easier to scale.
• Meet with MSP partners to understand needs, validate solutions, and gather feedback.
• Translate customer, business, and technical needs into roadmaps and prioritized work.
• Define success measures and communicate progress through reviews, demonstrations, and stakeholder updates.

Skills

Product management

Stakeholder management

Engineering collaboration

Executive communication

Education

Bachelor’s degree or equivalent

Job description

Role overview

Shape product strategy and delivery for services used by managed service providers (MSPs) to support small and mid‑sized businesses. The role spans customer‑facing tools and underlying platform capabilities, with a focus on helping partners manage customers and grow their operations. You’ll work across product, engineering, design, and business teams, and engage directly with partners and executives.

Responsibilities

• Help set the product vision, roadmap, and priorities for the MSP business.
• Identify and deliver capabilities across the product portfolio, including multi‑customer administration, lifecycle management, licensing, billing, reporting, integrations, and access controls.
• Lead platform work that makes partner operations easier to scale.
• Meet with MSP partners to understand needs, validate solutions, and gather feedback.
• Translate customer, business, and technical needs into roadmaps and prioritized work.
• Define success measures and communicate progress through reviews, demonstrations, and stakeholder updates.

Requirements

• At least four years of product management experience in SaaS, cloud, cybersecurity, platforms, or enterprise software.
• Experience leading complex projects across multiple teams and stakeholders.
• Experience working through product development with software engineering, architecture, and UX teams.
• Strong communication skills, including the ability to influence technical and executive audiences.
• Bachelor’s degree or equivalent practical experience.
• Ability to work independently, manage competing priorities, and balance longer‑term direction with delivery.

Nice to have

• Experience with MSP partners, channel sales, or partner‑led business models.
• Background in cybersecurity, customer success, marketing, or support.
• Familiarity with pricing, packaging, licensing, or go‑to‑market planning.
• Experience managing or mentoring others.

Benefits and work setup

Remote work is available in the United States or Canada, with hybrid options in Minnesota and Ontario. Preferred time zones are Central, Eastern, or Atlantic.

Benefits include:

• equity
• flexible time off
• paid volunteer days
• retirement contributions
• health and dental coverage
• mental health support
• training
• parental and fertility support