Director of Product Management (MSP) (Fully Remote)

Fixify; United States; Remote; USD 140,000 - 200,000; Full time

Job summary

Fixify, an AI-native IT automation platform focused on managed service providers, seeks a senior product leader to own the MSP product line from strategy through pricing and launches. You will drive PSA/RMM integrations and build high-impact automation with Operations.

Ideal candidates bring extensive MSP product management experience, deep MSP economics knowledge, and a proven track record shipping AI/LLM features to production.

Qualifications

• 8+ years of product management, including 3+ years building MSP-focused products.
• Deep MSP economics knowledge and familiarity with PSA, RMM, and IT documentation platforms.
• Leadership experience and a track record taking AI/LLM features into production.

Responsibilities

• End-to-end ownership of the MSP product line from strategy to pricing and launches.
• Drive PSA/RMM integration roadmaps and prioritize high-value automation with Operations.
• Shape pricing, packaging, and launch plans with Marketing, Sales, and Customer Success.

Skills

End-to-end product ownership

Leadership

Strategic thinking

AI/LLM feature production

Tools

PSA integration

RMM integration

IT documentation platforms

Job description

• End-to-end ownership of the MSP product line from strategy to pricing and launches.
• Direct access to MSP owners and technicians, with fast visible impact.
• An executive team that moves quickly and supports your growth.

What you can do for us:

• Own MSP product strategy grounded in market insights and competitive analysis.
• Drive PSA/RMM integration roadmaps and prioritize high-value automation with Operations.
• Shape pricing, packaging, and launch plans with Marketing, Sales, and Customer Success.

What you should bring with you:

• 8+ years of product management, including 3+ years building MSP-focused products.
• Deep MSP economics knowledge and familiarity with PSA, RMM, and IT documentation platforms.
• Leadership experience and a track record taking AI/LLM features into production.

Fixify

Fixify is a Series A company building an AI-native IT automation platform that pairs real technology with a human touch. The company is deliberately focused on managed service providers and moves quickly from decisions to action with an executive team all-in on the MSP market.