Senior Product Manager, Mortgage Servicing — AI‑driven impact

Nesto; California (MO); Hybrid; USD 86,000 - 129,000; Full time

Benefits offered by this job

Competitive rewards

Health & Wellness

4 weeks vacation

RRSP matching

Education assistance

Career growth

Job summary

nesto is seeking a Senior Product Manager in the Servicing stream to shape and own a substream of the post‑funder mortgage journey. You will partner with engineering, operations, compliance, and product to define the vision, prioritize the roadmap, and drive improvements across borrower and agent experiences.

Your focus includes end‑to‑end servicing workflows, regulatory alignment, and cross‑functional collaboration to deliver robust servicing capabilities and AI‑assisted enhancements.

Qualifications

• 5–7+ years of hands-on product management experience, ideally with exposure to mortgage servicing, lending operations, or a closely adjacent regulated financial services environment.
• Deep understanding of end‑to‑end servicing functions, including payments, prepayments, renewals, payouts, fees, statements, borrower communications, and exception handling.
• Knowledge of regulatory and compliance requirements related to mortgage servicing and consumer lending, including provincial regulations, OSFI guidelines, insurance considerations, and reporting obligations.
• Experience working with servicing platforms, loan management systems, or lending technology, with the ability to translate operational needs into clear product requirements.
• Demonstrated ability to collaborate effectively across product, engineering, design, operations, compliance, QA, and support teams.
• Strong problem‑solving skills with the ability to anticipate downstream impacts, identify edge cases, and improve complex servicing workflows.
• Strong communication skills, with the ability to explain complex servicing concepts clearly to non‑experts in Product and Engineering.
• Proven, active fluency with AI tools across discovery, testing, documentation, analysis, and measurement. We will ask you specifically how you use them.

Responsibilities

• Act as one of the primary servicing subject matter experts for your substream, with a deep understanding of end‑to‑end servicing processes, operational realities, and regulatory requirements.
• Define and own the product vision, roadmap, and prioritization for your area, ensuring it reflects real servicing needs, operational efficiency goals, risk controls, and compliance considerations.
• Identify and assess the impact of new servicing features, policy changes, regulatory updates, and workflow improvements to help shape product direction and support strategic decisions.
• Work closely with engineering, design, QA, operations, compliance, and support teams to validate solutions and ensure they align with servicing best practices and industry standards.
• Support backlog refinement by prioritizing servicing‑related epics and stories, balancing borrower experience, agent efficiency, technical feasibility, and business value.
• Participate in release planning, UAT, and launch readiness to ensure servicing use cases are fully supported, edge cases are addressed, and downstream impacts are understood.
• Conduct research on servicing trends, mortgage regulations, servicing technologies, and competitor approaches, bringing insights that inform product evolution.
• Create and maintain clear documentation of servicing workflows, requirements, scenarios, decision logic, and system behaviours to support cross‑functional teams.
• Act as the go‑to expert for your servicing workflows, supporting issue triage, answering questions, and helping the team deliver exceptional servicing experiences across lending products.

Skills

Product management

Mortgage servicing

Regulatory compliance

Cross‑functional collaboration

AI tooling proficiency

Tools

Nesto Cloud

Lending platforms

Job description

nesto is seeking a Senior Product Manager in the Servicing stream to shape and own a substream of the post‑funder mortgage journey. You will partner with engineering, operations, compliance, and product to define the vision, prioritize the roadmap, and drive improvements across borrower and agent experiences.

Your focus includes end‑to‑end servicing workflows, regulatory alignment, and cross‑functional collaboration to deliver robust servicing capabilities and AI‑assisted enhancements.