Senior Product Manager - Internal Tools & AI Enablement

Optimum; Bethpage (NY); On-site; USD 123,000 - 203,000; Full time

Job summary

Optimum in Bethpage, NY is seeking a senior product leader for Internal Tools who will own strategy and outcomes for multiple products, framing hard problems, and partnering with Care, Sales, Field, and back-office to land work that moves the business.

You will define audiences, build business cases, manage P&L, and drive KPI-driven decisions. This role requires strong communication, Agile product ownership, and a proven ability to deliver end-to-end initiatives in a dynamic telecom environment.

Qualifications

• 8–10 years of product management or product operations experience, including ownership of multiple products or major product areas with measurable business outcomes
• Proven ability to lead complex initiatives end-to-end with minimal assistance, across engineering, design, operations, and business stakeholders — through influence rather than authority
• Experience constructing business cases, performing P&L / ROI evaluation, and managing direct product costs
• Strong written and verbal communication at the Manager and Director level; comfort with executive-style writing, presentations, and storytelling
• Solid analytics fluency: identifies the metrics that matter, extracts insights, and makes actionable recommendations
• Experience as a Product Owner in an agile environment, including backlog management, sprint planning, release coordination, and Agile ceremonies
• Ability to simplify complex problems into core issues and key actions; pivot as needed while staying grounded in the overall strategy

Responsibilities

• Create and own the product strategy and feature set for multiple products within the Internal Tools portfolio, with minimal assistance
• Contribute to overall B2C, and Mobile product management portfolio strategy and planning; bring an Internal Tools point of view that shapes adjacent decisions
• Establish and gain acceptance for prioritized scrum backlogs across your products; prioritize feature backlogs at the product level with minimal help
• Define audience needs and use cases to guide feature development; act as subject matter expert and customer advocate for current and future products
• Construct business cases, apply policy/regulatory/security/brand guidelines, and use financial drivers to influence product decisions — leaning on senior PMs where useful, working independently where you can
• Perform P&L & ROI evaluation; make recommendations grounded in value/cost trade-offs
• Define reporting requirements and track KPIs, satisfaction, usage, and performance; analyze data to inform decisions and tell the story behind them
• Lead complex, cross-cutting initiatives across agent workflows, employee platforms, and contractor tooling end-to-end with minimal assistance
• Drive cross-functional team priorities, discovery, and ROI in partnership with business stakeholders, development and design
• Partner effectively with Engineering, UI/UX, and other product teams to deliver well-conceived solutions; advocate for your products and point of view in cross-functional projects and meetings
• Drive product operational readiness with GTM, CPTO, Marketing, Sales, and Field; support post-launch to deliver on operational, customer experience, and financial commitments
• Serve as the Agile product owner and represent Product at Agile ceremonies; anticipate effort deltas between options before commitments are made

Skills

Product leadership

P&L ROI

Analytics fluency

Agile Product Owner

Executive communication

Education

Bachelor's degree or MBA

Job description

Optimum in Bethpage, NY is seeking a senior product leader for Internal Tools who will own strategy and outcomes for multiple products, framing hard problems, and partnering with Care, Sales, Field, and back-office to land work that moves the business.

You will define audiences, build business cases, manage P&L, and drive KPI-driven decisions. This role requires strong communication, Agile product ownership, and a proven ability to deliver end-to-end initiatives in a dynamic telecom environment.