Product Manager - Self-Service Connectivity Platform

Optimum Communications Inc.; Bethpage (NY); On-site; USD 123,000 - 203,000; Full time

Job summary

Optimum Communications Inc. in New York seeks a seasoned Product Manager for the Self-Service Product Management team to define the product P&L, experience, and roadmap for our self-service portfolio.

You will own strategy, lifecycle, and KPIs, work with cross-functional teams including engineering, UX, and marketing, and drive development from planning through launch while ensuring value and on-time delivery.

Qualifications

• Bachelor's degree or equivalent experience required; MBA or relevant master's degree a plus.
• 8+ years of product management, CX or product development experience.
• Seasoned knowledge in telecom industry including broadband, video, and mobile technologies is preferred.
• Strong analytical, data interpretation, problem solving and time management skills.
• Experience with self-service onboarding, equipment installation, authentication/access management, service/account management and offer management.

Responsibilities

• Be the ambassador and SME of your product, promote visibility and value across the company.
• Own the product strategy and lifecycle execution for your product.
• Manage self-service portfolio products including telecom equipment self-installation, identity access and management, service and account management.
• Make value-driven decisions and data-driven tradeoffs to elevate the product experience.
• Define and monitor key metrics and user feedback to evaluate product success.
• Deliver product launches with high quality, on time and on budget.
• Write business & product requirements, detailed user stories and acceptance criteria.
• Manage product backlog including prioritization and scope for development sprint and release planning.
• Work with cross-functional teams to design, develop, and market the product for successful delivery.
• Prepare product and systems demos to key stakeholders.
• Provide subject matter expertise to development teams and organization.
• Manage vendor relationships as needed.
• Be detailed oriented but also able to summarize concisely.

Skills

Product management

CX experience

Data interpretation

Agile framework

Cross-functional

Communication skills

Project management

Education

Bachelor's degree or equivalent

MBA or master's degree a plus

Tools

Excel

Visio

Jira

Confluence

Job description

Optimum Communications Inc. in New York seeks a seasoned Product Manager for the Self-Service Product Management team to define the product P&L, experience, and roadmap for our self-service portfolio.

You will own strategy, lifecycle, and KPIs, work with cross-functional teams including engineering, UX, and marketing, and drive development from planning through launch while ensuring value and on-time delivery.