Senior Product Manager, Digital Self-Service (Remote)

Progressive Leasing; Heber (UT); Remote; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Paid Parental Leave

Paid Time Off

Paid Holidays

Volunteer Hours

Employee Stock Purchase Program

Tuition Reimbursement

Job summary

Progressive Leasing is hiring a Senior Product Manager - Digital Self Services to own and optimize post-approval customer experiences across web and mobile. You will partner with business, design, data, and engineering to drive a data-informed roadmap and measurable outcomes.

Responsibilities include building self-serve flows, AI chatbot workflows, and payment/billing product experiences while navigating fintech regulation. You thrive in a fast-paced, high-integrity environment and mentor others.

Qualifications

• 5 to 7 years of experience in software Product Management.
• Experience owning and managing post-approval or account management products in a consumer-facing digital environment.
• Ability to design and iterate on self-service experiences across web and mobile.
• Experience configuring or optimizing AI chatbot workflows to support self-service resolution.
• Familiarity with financial services or fintech products and navigating payments, leases, loans, and regulatory context.
• High integrity and ambition to relentlessly pursue the best possible product and service.
• Self-motivate, self-direct, and be flexible within a fast-paced environment.
• Bachelor’s degree or equivalent work experience.
• Payment or billing product experience.
• Experience with customer notification systems — push, email, or SMS tied to account or payment events.
• Mobile & web-based product experience.
• Risk product experience.

Responsibilities

• Develop and maintain a product roadmap by meeting with internal stakeholders and customers to improve the post-approval customer experience.
• Lead cross-functional initiatives to identify business problems, mitigate risk, and validate proposed solutions through customer and market research.
• Establish an iterative release schedule with dependent teams delivering value on time.
• Test, measure, and iterate on existing product experiences to reduce friction using data.
• Manage stakeholder expectations and communicate timelines, blockers, successes, and failures clearly.
• Analyze performance of product features.

Skills

Product management

Data-driven

Cross-functional collaboration

Self-motivated

Risk assessment

Education

Bachelor’s degree or equivalent

Tools

AI chatbot workflows

Job description

Progressive Leasing is hiring a Senior Product Manager - Digital Self Services to own and optimize post-approval customer experiences across web and mobile. You will partner with business, design, data, and engineering to drive a data-informed roadmap and measurable outcomes.

Responsibilities include building self-serve flows, AI chatbot workflows, and payment/billing product experiences while navigating fintech regulation. You thrive in a fast-paced, high-integrity environment and mentor others.