Senior Product Manager - Customer Remediation & Safety

Amazon Inc.; Seattle (WA); On-site; USD 151,000 - 205,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Job summary

Amazon Compliance Safety Services seeks a Product Manager - Tech to own the customer remediation experience across Amazon's global marketplaces. You will define how Amazon communicates with and protects customers when products are recalled or flagged for safety concerns, ensuring customers can discover, understand, and act on safety information across every Amazon surface and purchase channel.

You will manage a portfolio of 20+ features across notification channels, verification workflows, and a

Qualifications

• Bachelor's degree.
• Experience owning/driving roadmap strategy and definition.
• Experience with feature delivery and tradeoffs of a product.
• Experience contributing to engineering discussions around technology decisions and strategy related to a product.
• Experience managing technical products or online services.
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning.

Responsibilities

• Own the product roadmap for customer remediation, including recall notification delivery, customer engagement surfaces, verification of destruction workflows, and the centralized remediation hub.
• Define and drive the product strategy for expanding customer remediation coverage to new channels (in-app, messaging platforms, voice), new purchase categories, and new geographies.
• Partner with applied science teams on ML-powered verification pipelines, including image classification, fraud detection, and model quality evaluation.
• Write requirements, define success metrics, and make prioritization tradeoffs across a 250+ engineering-week portfolio.
• Represent the customer remediation charter in leadership reviews, providing data-backed recommendations on scope, sequencing, and resource allocation.
• Collaborate with legal, regulatory, and operations teams to ensure remediation capabilities meet evolving safety mandates across global jurisdictions.

Skills

Roadmap strategy

Product ownership

Feature delivery

Engineering collaboration

Executive communications

Customer advocacy

Education

Bachelor's degree

Tools

Tableau

QlikView

QuickSight

Job description

Amazon Compliance Safety Services seeks a Product Manager - Tech to own the customer remediation experience across Amazon's global marketplaces. You will define how Amazon communicates with and protects customers when products are recalled or flagged for safety concerns, ensuring customers can discover, understand, and act on safety information across every Amazon surface and purchase channel.

You will manage a portfolio of 20+ features across notification channels, verification workflows, and a