Senior Product Manager, Customer Ops & Insights

Coca-Cola; Atlanta (GA); Presencial; USD 171.000 - 198.000; Jornada completa

Descripción de la vacante

The Coca-Cola Company in Atlanta is seeking a Senior Product Manager for Customer Operational Excellence. You will own the digital tools that help customers resolve issues with equipment, report problems, troubleshoot, track progress, and know what to expect next.

You will guide a team to simplify tasks, improve transparency, and surface insights from connected equipment. The role focuses on clearer customer interactions, proactive service, and data-driven decision making with cross-functional

Formación

• 5+ years in product management or related fields.
• Demonstrated success shaping and shipping digital products that meet user needs and deliver business impact.
• Proficiency in modern discovery and delivery practices.

Responsabilidades

• Own the vision, outcomes, and roadmap for the Customer Operational Excellence experience.
• Lead discovery through customer research, data analysis, prototyping, and experimentation.
• Translate insight into clear priorities, roadmaps, and product requirements.
• Partner with design and engineering to deliver valuable, usable, feasible solutions.

Conocimientos

Agile Methodology

Application Development

Business Processes

Change Management

Microsoft Azure

Negotiation

Educación

Bachelor’s degree or equivalent practical experience

Herramientas

Microsoft Office

Microsoft Azure

Descripción del empleo

The Coca-Cola Company in Atlanta is seeking a Senior Product Manager for Customer Operational Excellence. You will own the digital tools that help customers resolve issues with equipment, report problems, troubleshoot, track progress, and know what to expect next.

You will guide a team to simplify tasks, improve transparency, and surface insights from connected equipment. The role focuses on clearer customer interactions, proactive service, and data-driven decision making with cross-functional