Senior Product Manager, Customer Operations Experience

0101 Coca-Cola North America; Atlanta (GA); Sur place; USD 171 000 - 198 000; Plein temps

Résumé du poste

The Coca-Cola Company is seeking a Senior Product Manager for Customer Operational Excellence to own digital tools that help customers resolve equipment issues, report problems, and track progress. You will drive clarity, transparency, and proactive insights in customer-facing workflows.

You will guide discovery, partner with design and engineering, and continuously improve the experiences that power our business and customer outcomes.

Qualifications

• 5+ years in product management or related fields (engineering, design, data, research).
• Education: Bachelor’s degree or equivalent practical experience.
• Proven success shaping and shipping digital products that meet user needs and deliver business impact.

Responsabilités

• Own the vision, outcomes, and roadmap for the Customer Operational Excellence experience
• Define the most important customer and business problems to solve, with clear, measurable success metrics
• Balance near-term improvements with longer-term opportunities to make service interactions more proactive, transparent, and insight-driven
• Discovery & Delivery • Lead discovery through customer research, data analysis, prototyping, and experimentation
• Translate insight into clear priorities, roadmaps, and product requirements
• Partner closely with design and engineering to deliver solutions that are valuable, usable, feasible, and aligned to strategy
• Continuously iterate based on performance data, customer feedback, and operational signals
• Customer Experience & Insight • Build deep understanding of customer service and equipment-support workflows, especially moments of uncertainty or friction
• Improve clarity, transparency, and confidence across issue reporting, troubleshooting, and status tracking
• Explore opportunities to surface meaningful insight from connected equipment, diagnostics, or service data
• Collaboration & Influence • Communicate priorities, trade-offs, and decisions with clarity and confidence
• Align with partners across service, operations, analytics, design, and engineering on goals, dependencies, and measures of success
• Contribute to a culture of learning, accountability, and continuous improvement within the product organization

Connaissances

Product management

Data-driven

Stakeholder communication

Discovery & delivery

Analytical thinking

Formation

Bachelor's degree

Outils

Microsoft Azure

Microsoft Office

SDLC

Description du poste

The Coca-Cola Company is seeking a Senior Product Manager for Customer Operational Excellence to own digital tools that help customers resolve equipment issues, report problems, and track progress. You will drive clarity, transparency, and proactive insights in customer-facing workflows.

You will guide discovery, partner with design and engineering, and continuously improve the experiences that power our business and customer outcomes.